Clean Slate Landscaping

Clean Slate landscaped our front and back yard 2-1/2 years ago. I had waited until now to write this review in order to give them a chance to rectify the deficiencies but the office manager/wife, Nicole has become non-responsive to my emails. The deficiencies include – 1) the sanding between the patio slabs was not done correctly and large areas washed away within the few months and much more since then - the day they did the sanding it was beginning to rain/snow and they obviously rushed the job, not to mention you shouldn't sand with rain in the forecast; 2) a section where beach pebbles were put started growing weeds, upon further inspection, it turns out this was an area they neglected to put in under-cloth; 3) the front patio border was not finished properly and the front leading slabs are now tilting into the garden; 4) The natural stone front step should have been configured differently as they cut and installed the stone step in such a way that the natural contour had a significant depression in the high traffic area. Marc attempted to chisel the area leaving it with a greater depression and making it look broken and jagged; 5) the slabs they installed were not uniform in colour, one particular shaped slab was much darker than the others. I brought this to Marc’s attention when they laid the first few slabs and he checked with the supplier who said over time it would fade – not so – We had many discussions with Nicole abut this which fell on deaf ears. We addressed the sanding and the front step with Nicole numerous times and finally in January 2020 she replied in an email that they would re-sand and replace the step at the start of spring 2020. They never came back and Nicole has not responded to 4 follow-up emails. Furthermore, don’t take their word on a project start or completion date. They seem to overbook and always have various excuses as to why they aren’t coming as planned. Marc and the crew were good guys and they do relatively decent work but the management and their follow through is terrible. We paid them around $24,000. If you choose to take the risk and hire them, I would suggest keeping the initial deposit, at the time of signing, to 10% instead of the requested 30%. Also, hold back 10% if they say they need to come back at a later date to fix a few "minor" things. Lastly, beware of having beach pebbles put in, they are more like beach stones and rocks. I feel they misrepresented these in a sample photo where they had obviously wetted the stones to make them look shinny whereas when dry they look terrible. Such a shame that the office manager totally lacks proper business manner and etiquette. She doesn't seem to care about their customers anymore once the job is fully paid for.

After reading this review back in 2016, I realized it was the owner writing his own review.
With all the fly by nights out there today, I would be cautious going through with large projects on your home.
The only way to be sure about a company today would be to visit their website first and then meet with the owner for a free quote. If you feel comfortable and feel they know their trade, then going ahead with the work is more assuring. Ask to see reviews too but be aware of those that are bogus ones! Good luck!

Mark and his TEAM of professional landscapers transformed our backyard, and both sides of our home into gorgeous patios, with seating areas, walkways, backlit steps and gorgeous coping framing our new pool. Marc is a true gentlemen, and a master of his profession.

Marc and his crew became FAMILY during the time they spent at our home,and my wife and I couldn't be happier with the magnificent work that they did. They truly care and take pride in what they do.

So a very special THANK YOU to CLEAN SLATE LANDSCAPING.

And THANK YOU
Nicole for always answering our dumb questions, always answering the phone whenever we called, and having such a POSITIVE effect on our Landscaping experience.

We look forward to seeing you back to transform our driveway and front walkway.

MANY THANKS!!!!

Blair and Gina

I have been in the construction industry for over 10 years and can easily say that working with Clean Slate Landscaping was an absolute pleasure! Mark, Nicole and their team are honest, professional, prompt in answering any questions, and their customer service deserves all bragging rights. The quality of work surpassed our highest expectations - Mark along with his team executed the entire project in a timely manner, leaving the site clean at the end of every day, and provided us with a beautiful oasis for years to come. Marks attention to detail, knowledge, expertise, and talent put me at ease every step of the way throughout this entire project. I cannot recommend them enough and cannot wait to have them back to complete our front yard next season. I honestly don't believe that this review does justice to how I feel about working with Clean Slate Landscaping.

We would like to say a "BIG" Thank you to Marc, Nicole and their team. They were extremely helpful providing their suggestions assistance with the different stones and the design layout to assist us in our final decision, and the one we chose it's perfect and we live it. I do like where they were always available to answer questions, providing advice, opinions and listens to your needs and goes above and beyond when asked.
For my project we were doing interlocking for the backyard, side walkway, front entrance and front porch. There was indeed a lot.
When Marc and his team started this project their work ethic was amongst the best I've seen of any team. They work efficiently as if it was their own home. We do have to commend them for all their hard work on the hottest days we have had. Marc and his team came up with some great ideas along the way and adjusted them until it was what we truly wanted. The work was quality is amazing, awesome, and magnificent we can keep going on. :)
On completion of our project we had several neighbor's, friends, family and even someone just driving by complementing us of the work Clean Slate landscaping has done. We are happy that we chosen them for our project and can't wait for the next job they'll be doing next year.
We highly recommend them to our colleagues neighbors, freinds and family. Thank you for the wonderful job.
Michelle B and Errol C :)

Their work was beyond professional. Every little and big detail was addressed with respect. They made sure we were consulted at every turn. Everyone who watched it being built had the same comment "They know excatly what they are doing". It is perfect. We are very happy and satisfied. Recommendations have already gone out.

Dedicated, passionate, professional!!

Clean Slate are a very reputable and outstanding landscaping team that make backyard dreams a reality!

From concept design, choice of materials, professional and motivated team members on site daily, to completion and final walk through A+.

Clean Slate goes the extra mile to ensure their customers are happy and excited about the finished work and craftsmanship.

Out home was transformed from a backyard to a family oasis in record time. Everyday the work areas were cleaned and scrubbed down, Marco walked the grounds to advise and discuss next steps and timing for the next day, and as discussed he and his team delivered every part of the process on time and defiantly on budget.

You will never hear the word 'No' , not in this teams vocabulary, never do that take short cuts or look for the quick easy fix.... Their dedication and commitment is by far superior to any landscaping company we have ever encountered and both Nicole and Marco will forver hold a special place in our hearts and with our family - because that is exactly as they treated us like 'FAMILY'.

#cleanslatelandscapingbestinclass #CleanSlateRankedNo.1 #CleanSlateoutstandingcraftsmanship
#CleanSlateThankYou

For the last couple summers, my husband and I have had to re-sod our back yard for various reasons. Just putting grass seeds down wasn’t cutting it. So we decided to take the grass out and put in a deck and a pond, also an area for our dog.
Calling around was a chore, it seemed that not many landscaping companies did ponds….. I started thinking that maybe we should just stick with a deck…but then I found CLEAN SLATE LANDSCAPING. I checked out their Facebook page and sent a message to get a quote.
My message was answered within a half hour by Nicole. Marc came to give me a quote the next day! What service! I had a sketch of what we wanted done (we didn’t want a typical pond…… something that looked more like a creek) Marc came up with some great ideas and shared them and tweaked them until it was what we wanted. Actually it turned out better then what we wanted. Our deck ties into the pond with a pergola at one end, that I hang flowers on and a railing with rope through it near the pond ( so kids don’t fall in)
CLEAN SLATE LANDSCAPING did an impeccable job from start to finish, I didn’t even have to clean my yard up before I got to use it!!!
Our back yard is now perfect for us to enjoy and relax with the sounds of water trickling in the background. Even our kids are enjoying being in back yard again.
Thank you CLEAN SLATE LANDSCAPING for giving us our backyard and a place to enjoy again!!

We had some stones to use and we were open to the design. We were so impressed with the work we asked them to come back and continue the sidewalk to the front of our house! Extremely professional and friendly and started the work when they said they would:) we will use them in the future!