Paul Davis of Kitchener-Waterloo

We had a simple kitchen restoration after our dishwasher had leaked. It took them 6 months to schedule the work at our house. They allotted 2 weeks for the job. Here we are 3 months later the work is still not done.

The new floor that was put down is un even and makes crackling sounds when walked on. The floor was not prepped or cleaned properly prior to the new tiles being installed.
The kitchen counters were installed at different heights. Not level at all or even with each other. They broke part of our kitchen island and severely damaged our kitchen table when moving it in and out of our home during the restoration. They Stained our newly painted walls and did not even re attach all the trim around our kitchen. They literally tried to cut corners at every turn and when we asked about any/all of this we were met with aggression and threats of job extension (adding months to the timeline) and adding additional cost. !!!Wow!!!

To top it all off they ended up walking away from our job before the work was complete.

Thats right, they didnt finish and left us in the lurch.

They didnt even have the courtesy to speak to us directly they just never came back. We had to find out from our insurance company that they no longer wanted the job. Now we are left to find another company to redo all the mistakes and substandard half finished work they did.

Its worth noting that during the months when they were supposedly working on our job Paul Davis Kitchener repeatedly left us in the dark with no communication. We had no idea if workers would show up or when and many days they didnt show up at all.

Unreal in all my years in business if I treated my customers this way Id be unemployed.

Do yourself a favor USE ANOTHER COMPANY or risk ending up like us with substandard unfinished work, damaged property and months of your time wasted.

I recently purchased an older home in Waterloo. The Waterloo market is hot right now, and when I put in an offer, I found myself in multiple offers. I did not have a home inspection as a condition. I did however, 2 days after I took possession arranged for a home inspector to come. Initially he suspected I still had an oil tank buried on property, as he could see an abandoned oil line in cement floor basement. The basement walls were already strapped and insulated ready for drywall. This work was done by the previous owner. The home inspector asked if he could open up the wall in basement to see if the pipes were still there, and if so, there was a good chance I had a buried oil tank. Without hesitation, he opened up the wall, pulled back the insulation, good news... no pipes... therefore it must have been an interior unit... bad news... MOULD.... MOULD EVERYWHERE!!!! I immediately contacted Paul Davis at the recommendation of a friend... And let me tell you, I'm so glad I did. I called them. Spoke to somebody immediately. They arranged to have Brian the project manager come out within 2 days to assess the damage. He gave me a written estimate. His guys were prompt, tidy and courteous. They did a great job! Once all the insulation was removed, I learned I had EIGHT cracks in my foundation! Brian immediately recommended me to a crack repair specialist. The cracks are being filled as we speak. He also recommended a reputable insulation company and they will be spray foaming the basement. I also have a soffit issue and he recommended a roofing company and a mason to have foundation repointed. Brian is a wealth of knowledge and he is very personable. He responded to all my emails promptly and was very helpful throughout the process. He was a GOD SENT! I'm so glad I trusted Paul Davis! Highly recommend!