My daughter needed a small move from remote teaching contract to back home. Because she was in a very remote area of Northern Ontario, I co-ordinated the move from Hamilton (complete with back up phone numbers and contact info). I was given a three day window for pick up but informed we would receive a 24hr notice. Most of her items were staged in a ThunderBay storage unit and my daughter was going to bring the remainder of her items a day before the scheduled pick up. I received the notice from the driver, a day early that they arrived to pick up the items and it would be about one hour before the van would reach the storage unit. Since my daughter was on route and the mover would not wait, she was forced to take the remaining items (a full car load) with her on the 17hr. drive home or have to wait a month for the next scheduled trip through her area. We tried to get invoice for the move so I could review the charges. Finally received an invoice on the Friday before her delivery to home address. This was emailed only after a call from the mover to provide payment prior to receiving her property. Mover would not make any accommodation for wrong pick up date or inconvenience. Wouldn't even allow me to speak to manager. Just holding our property as ransom. We agreed to pay when the truck arrived so we could confirm all items were on board. The delivery was scheduled to arrive at 9am, but didn't show up until 7:00pm because of problems with other delivery. Unloaded (dumped) the truck into spare bedroom.
We are trying to sort out the delivery but already finding items from someone else's move. DO NOT USE THIS MOVER.
- Approximate cost of services:
- $1,350.00