Blue Ocean Moving And Storage Services

Blue Ocean Moving and Storage Services Inc. also operates under the name: “Selective movers”.

Movers didn’t call and didn’t show up the day of the delivery. I called and emailed them for 4 days until I finally reached someone who told me the truck had been taken from their facilities and all my belongings were gone.

They gave me a police report which was incomplete and told me to wait for their insurance to go through, which he said, could take weeks or even months. I followed up with the police department and got my insurance company involved, I was not getting responses from them, they were always sketchy and rude when pushed for answers, so I told them I was filing my own report stating their company had taken all my stuff and I had a detailed list of what they picked up in Ottawa. The truck was found by the police a few days later and almost everything was there.

I had to wait a few more days for them to do the delivery after the truck was recovered. They gave false information several times, for example, saying that the police was holding all my belongings as part of the investigation, which the police confirmed was false. I had to get the police department (Peel Regional Police) involved, they were very diligent and helpful, and thanks to their prompt intervention I got everything back except a vacuum and some of my furniture was broken, scratched and/or dented.

The moving company never responded (phone or emails) when I asked to have the missing items covered by their insurance so I gave up. I also ended up paying about $200 more than what I was quoted and had to pay because if not they would not give me my stuff back.
I have moved a lot in the last few years and this is by far the worst experience I have ever had. Do not hire these people! Not only they should not be in business, they should be investigated and prosecuted.