Express Appliance Repair

I called the hotline and they were able to get a tech out to me that day. I told them that my dishwasher was by Porter & Charles. The tech (Kirill) came and opened up my dishwasher and said that I needed a new part for it. The next step was to wait for his phone call.

Kirill called me two days later and he said the part wasn't available so my dishwasher couldn't be repaired.

I called Euro-Parts Canada myself (the part provider for Porter and Charles) and they actually DO have the part in stock. I told Kirill that and I even provided him with the parts number that was required for the dishwasher. He read my text and I followed up with him 3 days later to ask if he was able to get the part. And he said "no- me/my company don't work with that provider".

So now I'm out $100 and that's it. I can't believe this company won't get the part from the parts provider- this is absolutely insane to me that I've basically done the leg work for him and that he won't finish the job.

Express Repair mis-diagnosed my Miele fridge issue. While they consulted online with Miele, the path forward to repair would not have fixed the appliance. They stated I needed a new compressor per repair estimate, but claimed to order an inverter board instead. In any case, the part was not only the incorrect solution, it was 2X the consumer cost from Miele directly. To date, they have charged me for the service call and part. The part was never provided and they have not been able to explain their pricing differential versus Miele. It has been 5 weeks of run around with the result of Express holding firm on no refunds, not providing the part, and withholding $790 in payments and deposits. made. Email trail to support. Their record with the Better Business Bureau is horrendous. I wish I had checked them out first.

The technician came in and barely looked at my hood range, didnt even diagnose the problem and then I was charged $100 for the service call. I dont even believe that he knows anything about servicing appliances. I was able to fix the problem by myself but replacing a loose bolt. Took me 5 minutes. Worst money Ive ever spent.

The worst company ever!!!!! Technicial came by, didn't even open our dryer! Said that we need a part! We paid over $250 for the service + part. We had to paid $200 for the part to replace!
Turned out we didn't even need that part and the issue was with the wire that got disconnected!
Now we have part that we don't need plus we paid for the horrible service!!!! NO MONEY REFUNDED!
Customer support is NOT helpful at all! They keep telling us that iut's our falt! No way to contact the owner, nothing! I can't even leave review on Facebook! This tells a lot about their business!!!!!
WE ALMOST PAID OVER $400 TO THIS AWFUL COMPANY!!!

A V O I D !!!!!!!!!!!!!

AVOID AT ALL COSTS!!!! WE ALMOST PAID OVER 400$

Repair worked for 36 days. Just outside of the 30 day warranty. Emailed Express Appliance Repair and got a reply that the technician would call me. Asked about deal to install replacement microwave but No call. Great disappointment.

I have called a few appliance repair places because the main board of my microwave is burnt and needs replacing. 3 of them said the microwave is discontinued and it is not possible for them to get parts.

Express appliance repair, came to our home to make a service call to confirm, yes the main board is busted, and that there are no parts. That will be 100$ please.

The technician was kind and pleasant, but the service call was not necessary.

fixed fridge water system. ice maker still not working correctly , would not give part number for insurance claim. do9 not use these services.

DO NOT USE EXPRESS REPAIR!!! TERRIBLE SERVICE!!! NO EXPLANATION!! LEFT ME WITH A BILL AND A BROKEN APPLIANCE!!!

I had a horrendous experience with express repair. What started off good quickly turned bad and I am left with a fridge that doesn't work and a nearly $300 bill without warranty.

The service man, although nice, charged me 3x for a part that I later realized I could have gotten on amazon. Did not tell me that there would be no warranty for a part, "fixed" my fridge that started smoking an hour after he left and then came back to tell me that there is nothing that he could do.

When I called for a refund the woman I dealt with said she could only give me partial in "good faith" and that a no warranty or refund was there policy and on my statement. HOWEVER this was not explained to me until after I paid... yeah really convenient. As a customer service based business I am shocked that I can't get a full refund.

DO NOT USE THEM. They did not explain anything properly, and charged me at least 3x what they should have.

HORRIBLE, AWEFUL, TERRIBLE SERVICE, TERRIBLE POLICY

Left me with a broken fridge, a $300 dollar bill, and now I have to spend even more money to get a new fridge. DONT EVER USE THIS SERVICE

DO NOT USE this company as their follow up service is awful! I have been waiting 3 weeks now for a dishwasher repair and to date still not completed. Each time I call they say they will get someone to call back and haven’t heard from them. Today I requested a refund to enable me to use another company and their response ‘someone will give you a call’! I’m done with this company. A replacement part was supposed to have been ordered 2 weeks ago and still waiting.

WORST CUSTOMER SERVICE EVER! I paid almost $300 and have yet to see any repair, it's been more than 2 months and I can't even get a call or email after many calls to the company! I asked for someone to call after confirming my order, and instead they cancelled the repair and charged me for restocking fees. So the total I paid is for NOTHING! Now they are trying to bill more to complete the repair!