An expensive junk removal service
Overall, junk removal was done properly but this is one of the most expensive junk removal services you can find in the GTA. I had a bathroom recently demolished and it cost me $866 to get rid of it. Almost everything was bagged already and left on the driveway. Aside from that, they lifted the shower base (already detached) from the bathroom and also pieces of wood from demolition left near the bags and put them in the truck.
The Good:
Their crew was professional and friendly. I was told they'd show up Saturday between 9:30-10:30 AM but they came around 9:15 AM which is OK. It's better be early than late.
The bad:
I was told the crew would give me an estimate upon arrival which did not happen.
I was told the customer service would let me know the total before charging my credit card which did not happen. They were actually quick to charge my card and called me after.
I had tried a couple of times to change the appointment to a later time on the same they but I was told the only time slot available was 9:30-10:30 AM. However, the crew told me I was their only customer for that day.
The ugly:
They held $1000 on my credit card before the service was delivered which means lack of trust. Overall, 1/8th of the truck was filled but since they charge per weight, the service cost me way more than I expected. I had to trust them with the total weight but could not verify the trust. Complaining to their customer service and speaking with the owner of the company did not bear any fruit.
Be careful when using a junk removal service which charges per weight. They are not like most of the other service that charge per truck load size which you can verify once the junk is loaded to the truck.
- Approximate cost of services:
- $860.00
- Company Response
Hi Adel
Thank you for taking the time for writing the review and for the "good" portion.
As for the "bad" portion, we are very sorry to hear you found our service expensive. Prior to hiring us, our pricing and payment methods were explained to you in great detail. The crew can give a rough idea of weight but without actually weighing it, it is extremely difficult to provide accurate information.
We cannot ask for authorization to charge the credit card after everything has been weighed as the work was all completed. Which is why we disclose all charges and expectations prior to completing and taking on the job.
The appointment could not be changed to a later time on sat as the landfill closes at 12pm and this was explained.
The "ugly"
Not certain as to why you indicated we did a $1000 hold as this is not our policy nor was this done?
Junk removal is based on weight and no other charges (hourly, truck expenses etc) are charged. A weigh scale ticket was immediately provided to you indicating the actual weight of your items.
We pride ourselves on full transparency and we have never been questioned before re: our integrity
We are truly sorry you felt that your items weighed more than they actually did. We are also sorry you feel you have paid more than what you thought you should.
We did take your call and our CEO did in fact get in touch with you. At the end of the conversation, it was clear that you were upset that your items weighed more than what you thought. That unfortunately, is out of our control.
We do believe we provided a great service for a great price.
Wishing you well
The HET team