Metropolitan Movers

UPDATE!!!!!!!! WAS TOLD THAT THE FAULT WAS OURS AND THAT WE SHOULD HAVE KNOWN HOW BIG A TRUCK WE SHOULD REQUEST AND HOW MANY MOVERS IT WOULD TAKE NOT THE COMPANY'S. THEN HE HUNG UP ON US!

Metropolitan movers - Hamilton location. It was the worst move I have ever had. And the cost was way out of line. When I originally booked the move I told them exactly what was involved – there was a one bedroom house and an apartment at another location (1 km away). The quote included the stop-over and both locations were going to one destination (2 km away). The truck with 2 crew arrived on time and from there it was down-hill. The truck they sent was too small and was not equipped with straps or blankets and the moving dolly only had one strap …. broken and held on with staples. Good thing we had no appliances that had to be moved! The crew were great and tried to make the best of a bad situation. Because they knew the truck was too small they tried to pack it as tight as they could and this took extra time. As the move progressed they called their boss to bring more straps and blankets – he said he would have them there in 20 minutes and arrived over an hour later. When he came he looked inside the truck and I would have assumed would have offered to send another truck. Such was not the case. He just left.
Because of the extra time spent at the first location, all of the items at the second location were out of the apartment and ready at the top of the stairs (one floor) to be loaded in the truck (by my son). The crew realized they were not going to be able to get it all in the truck and called their boss. He said he would not do anything until he talked to me. He agreed to send a second truck and crew but demanded that I pay the extra flat fee for the second vehicle and extra hourly fee for the second crew. What choice did I have at that point?!!!
The first truck was packed to the rafters and the second truck got lost. We had an hour and a half down-time before the move could continue. When the second truck finally got there (actually 2 trucks, one with supplies and one empty) they spent 15 minutes arguing over what supplies were going to be put in the “empty truck” that we going to have the use of. Then the second crew (who were terrible) spent all their time complaining and were painfully slow and inept.
When they brought the second truck I went with the first truck to the destination address. They had the first truck half unloaded before the second truck arrived. At one point they wanted to move the first truck back and realized that the battery was dead (the truck had been acting up all the way, first the speedometer stopped working, then the lights, then nothing). They continued, after calling their boss, to inform him.
The move took over eleven hours! It would have taken longer except that my son finally “supervised hands-on”.
Now here’s the kicker ………………. The boss wanted both bills combined so when the mover (from the second crew) brought the work-order and bill to sign, it was for $11,611.95. I told him it was wrong and he insisted it was correct. Needless to say I refused to sign it and actually demanded that he obtain a blank work-order and I filled it in. The total bill was over $1,500.00 and then the next day I got a call from the company requesting more money because they forgot the extra charge for the treadmill! I would not recommend this company to anyone! But, the first crew (Jeff & Shine) were awesome and would be an asset to any moving company.
I have contacted head office and sent this complaint but have not had a response except to say they "got the email"!