We wanted a low maintenance roof, and talked to Randal at a trade show. He followed up with us and came to our house for an estimate and an extremely thorough description of the product. He was up front about the high cost relative to conventional shingles, but really showed us the value long term. Shauna followed up with us to arrange delivery and installation. Darryl was the contractor who did the installation. We had a few things we had to do before the roof could be installed (new furnace/water heater) and he was very patient as this took us longer than expected. As soon as we were ready, he and his crew got started and finished the job within a week. We hardly noticed they were there, no disruption at all. Without us asking, they were careful to close the gates on the fence, which is important because we have dogs. The roof looks really nice and sleek in charcoal gray slate. We're really looking forward to the long term benefits, like lower energy bills and never reroofing again!