Southern Cross Plumbing Inc.

A major leak happened in my building corridor, and a plumber from Southern Cross Plumbing was dispatched to find the source of the leak. The plumber traced the issue back to my unit (even noting the pipe that caused the leak was the toilet pipe). He came to my unit and released water from my tub, toilet and basin and could not recreate the leak. He then came up with a far-fetched hypothesis that my shower sweep was failing and water was coming out from under the sweep onto the floor, then leaking in from around the base of the toilet (which was unsealed, see picture for reference). He noted in his work order that there was a "large gap" under the shower sweep. I have attached a photo of that shower sweep, you can be the judge of his claim. When the plumber inspected my unit, he did not pull open the shower curtain I already had at the time (which I always use when showering), he did not use the showerhead I use when showering (which is affixed to the wall), but instead used the one that can be moved around freely, and pointed the showerhead right at the shower sweep after positioning the shower sweep in a certain angle to minimize water blockage. None of these was replicating the actual process of my showering (I do not stand in the shower for 15 minutes and point the showerhead right at the sweep the whole time). Instead, he invented all the circumstances in efforts to validate his hypothesis. Even so, he was not even able to get water to accumulate on the floor, rather a few drops of water accumulated on the side of my bathtub. I even asked him how come my floor and my bath mat (placed right in front of the toilet and bathtub were completely dry). He claimed that the heat from my shower probably dried it off so fast I wouldn't even notice it. I will also attach a picture of the leak, you can also judge if its possible that the amount of water coming out from under the shower sweep could cause that, while my floor and bath mat remained completely dry.

7 weeks later, a second leak happened all under the same circumstances. This time i hired my own plumber instead of using SCP, and my plumber found that the toilet gasket has failed (and clearly for a while). We collected an abundance of evidence to prove that the first plumber completely misdiagnosed (and he even admitted it initially when my building contacted him about the second leak that he missed issues with the toilet). But when i then said his negligence is responsible for the second leak since he misdiagnosed the issue, SCP did a 180 and concluded that the first and second leak were "independent of each other" and refuse to admit they messed up. Their supervisor told my property management to have to reach out to him directly and he would be happy to address my concerns, but he never responded to my email and just completely ghosted.

I will be suing SCP, and if you're considering them for any job, DON'T. They are dishonest, incompetent, and unprofessional.