Was having issues with the pilot light on the gas fireplace staying lit. A technician was at our house in a matter of days which was surpising. Service was amazing. The technician know what the problem was but still took the time to check everything to make sure. He also took the time to clean and service the fireplace. A part had to be ordered and within days the technician was back and had it working better than it ever has. So often now-a-days a technician will come in, take a 5 minute look and say you need parts. It was refreshing that the time and care was taken to check and clean everything to make sure the entire fireplace was functioning properly.
- Approximate cost of services:
- $400.00
- Company Response
Thank you for taking the time to write a review I appreciate that. We always make sure to due our due diligence. We wouldn't want to replace a part unnecessarily that's why we go through the steps to ensure this doesn't happen. Lots of times a gas appliance just needs a maintenance but if that doesn't solve it we go the next step to diagnose the problem. Enjoy the fireplace it's a great time to with family. Thanks Mike