Questionable experience with The Energy Centre.
Furnace serviced by Operations Manager
New water heater strongly recommended-current one getting old though working (no issues) & getting hot water needed
Same night, NO hot water!
Checked, Control switch moved from ON to PILOT
Called Centre to ask proper position of switch-NO on call after hours service
Joseph called next day-"what are you eluding?" No new unit purchased
Turned switch to ON- Hot Water! No requests for help from Energy Centre
- Approximate cost of services:
- $0.00
- Company Response
Dear Laura,
Because of your complaint regarding our phone lines being temporarily down due to technical difficulties, we decided to honor your complaint with a free furnace maintenance. During our technicians visit, he discovered that your hot water tank is 20 years old and made the appropriate recommendations to get it replaced. After he discussed a potential replacement and educated you on the performance of your furnace, he made a recommendation on file to replace your hot water tank because it is a liability for you at this age. He was simply doing his job.
During the evening you called us while we were closed and left us a voice message saying your hot water tank isn't working. Joseph called you over the weekend during his time off to try and figure out what was going on with your tank and you decided to indirectly accuse him of having sabotaged your tank while he was there. We find it very disheartening that even after catering to your complaints regarding our technical difficulties by providing you with a free maintenance and educating you on your system, you would then accuse our staff of attempting to sabotage your system to gain a hot water tank installation from you, and even after, still helping you over the phone to get yourself going with hot water, you decide to right this review in an attempt to defame our company.
You had your tank set to pilot and Joseph directed you on how to turn it back on, and now you have hot water again. But according to your review, you're mischaracterizing and misrepresenting the issue. We take cases like this very seriously. We are more than happy to bend over backwards to keep our clients happy, but we will not tolerate cases of defamation, and accusations of sabotage when we've done nothing but help you. We have all of this information documented and all calls recorded regarding your communication and interactions with our staff. We kindly ask that you remove your review as it is a grave misrepresentation and contains false accusations against our staff and our company.
Yours truly,
The Energy Centre Team.