We ordered 2 vanities from Tony. The first one was fine, although the color wasn't consistent on some parts of the cabinet that could be visibly seen on the outside and as well, the countertop has some very rough spots and therefore it is not entirely smooth. Not only that, some of the cabinets are not soft close and they stick. You literally have to push them shut as they remain in an open position. The second cabinet was totally off. When we discussed the style of this vanity with him for an hour, we also showed him a screenshot of the style we wanted and we indicated to him that we wanted a replica of the picture. He then told us that he could do it whether it be made of mdf or wood, therefore we chose mdf to save some money. We discussed the vanity in detail and he did his drawings and we were all in agreement and all set to go. When we received the vanity it was not like the picture at all. The only thing that actually looked like the picture we showed to him were the drawers and cabinet doors somewhat. We basically received a rectangular box with drawers and an openings at the bottom. Also, the center leg wasn't even centered sadly. I then contacted Tony, I left him a message (since from the very beginning he ensured us that he would fix any problems) advising him of our concerns and although he did call me back while I was unavailable, I then called him back and the individual who sounded exactly like Tony told me he was not Tony. Later that evening my husband called him and voiced our concerns and he became very irritable telling us he couldn't make the vanity identical to what we wanted. He then proceeded to tell us that our picture was too small, he didn't have a picture (although not once did he request for a picture and he was able to zoom in on the screenshot during our initial discussion which he had done) to view while he was building the vanity, etc...the excuses continued on and on with him raising his voice telling us he was losing money and etc. etc. He then indicated that he would hang up on us if my husband raised his voice at him meanwhile he was already yelling at us. We are the customers here and yet he is allowed to yell at us and we cannot yell at him while being frustrated. We then told him we would discuss the vanity amongst ourselves and we would call him back later when he was more calm, he then hung up on us. Our contractor then spoke with him a few days after and he stated that he would not accept the vanity back or provide us even with a partial refund because it was custom made but he only ever does build custom vanities!?!? Lesson learned here is to never buy from businesses like this or individuals like this. You get what you pay for, inconsistent workmanship and one that does not stand behind their work although they say that they do just to get your business. I would never ever ever recommend V&T Cabinets/Kitchen Cabinets to anyone in light of the experience we had with our 2nd cabinet since this matter was so terribly dealt with. He also clearly has no respect for women since he would not even speak to me, or perhaps he just didn't want to deal with the matter at hand and make things right. As such, the 2 star review is actually being generous on account of the first vanity being somewhat close to what we wanted.
- Approximate cost of services:
- $2,550.00