Italian Concrete And Design Inc

Italian Concrete is a poorly run operation. We had a patio poured at the same time as our neighbours who had a similar experience to us. We were told that excavation, framing, rebar and the pouring of the concrete would happen on a Monday and we would be good to go by Tuesday. Then we were informed that the concrete would not be poured until Tuesday. If that was the extent of our negative experience, that would have been fine, unfortunately, that was just the beginning. We were then told that they would be back Thursday to remove the forms. Without ever contacting us, the never showed up. Our neighbour informed us that he had spoke to Frank (owner of Italian Concrete) and he was having bobcat issues, and he would not make it until Friday. We figured that was unfortunate. Friday rolled around and still no phone call, and still no one to take the framing apart. By Saturday, we had to take apart the framing ourselves because there were many sharp edges and nails sticking out and it was a real hazard for our two kids and two dogs. My wife and I both called and texted Frank several times with our concerns. If it was a text or a voicemail, we never once received a reply. If we spoke to him in person, he would tell us he would look into it, but we would never hear a reply back. Our neighbour told us he had heard Frank would be by with a jackhammer to clean up the rough edges and places where the concrete had spilled out of the incomplete framing job. 5 days later on Monday, someone came by to remove the framing (which we had already taken off) and take away the wood (which we had removed). They walked right into our yard without even notifying us that there were there. Again, we have two young boys and two dogs so that was highly concerning to us. We only know they were in our yard because our neighbour informed us. Apparently the individual who came, only removes framing and doesn’t do the finishing work. Now, 5 more days have passed and we have placed several more phone call and the job is still not finished. Unfortunate, we paid him after the concrete was poured as he had asked, having faith in him to stick to his word and comeback and finish his work. If you do make the mistake of hiring Italian Concrete, don’t mess up twice, only pay him when you are completely satisfied with the job and it is finished. After several phone calls, text messages, scheduled appointments that were cancelled and an endless supply of excuses I gave up and bought a chisel and finished the work myself. I would highly recommend saving yourself the headache and find some one else. It’s not worth it to use Italian Concrete!

Franc was so easy to work with. My husband and explained the vision we wanted. He did our vision and stayed in our budget. We will recommend his company to any of our friends or even strangers. That is how happy we are with him.

Frank and the guys came out and redid our basement .. it looks amazing -- the stayed on budget and on time.. we trusted them throughout the process and glad we did -- will be calling them again this year for more projects.. THANKS GUYS!

They did not finish the job and demanded payment from my wife who was home alone with my 15 month old daughter while I was at work, once the concrete was poured. Left dangerous safety hazards in my yard and a huge pile of debris on my lawn. They also have not come back to take the forms off my concrete walkway. Pod $3500 for this “service”

We have to sue him to get our money back.

Started the job, but failed to finish it. Excuse after excuse and as soon as he has your money, you will only hear more excuses.

Began the job on April 28. Backyard was torn up that day. They were suppose to pour the first half on Sunday, with the remainder on Monday. It rained Sunday, so we expected it to be pushed to Monday/Tues. Frank kept pushing it back to rain days. It was 3 weeks and finally we asked for our money back and he gave us $1500 with the remainder to come weekly for the next few weeks. I think we got lucky. Looks like another client is out the whole lot.

If Frank from Italian Concrete and Design asks for ANY money upfront, please call Service Alberta at 1-877-427-4088 and tell them that he has taken funds without having a prepaid contractors license. He is aware that he cannot take ANY money upfront, but continues to do so.

I signed a contract with Frank to replace my driveway for $7000. Based on the contract I paid him $2000 at the contract signing date. After 2 days he came and removed my driveway’s concrete and put metal bars and gravels. I paid him $2100 at that day. He was supposed to come and pour the concrete in 1 or 2 days, but he didn’t show up. I called him every few days for two weeks and even I asked him if the problem is money to compensate him. Every time he said “he will come tomorrow or at the weekend and finish it”. I realized he is playing and do not intend to finish my work. I mailed him a Notice and gave him one week to come and finish my driveway otherwise I will disqualify his company for my job and hire another company to finish it and sue his company for the difference amount I will pay to the other company. Again, he promised to come and finish it, but didn’t show up! At the end of the “one week time”, I called him, and he rejected to finish my job with no reason! He passed the phone to his dad, Mateo (who owns “Lake Come General Construction Ltd.” concrete company). When I explained my story, Mateo apologized for his son’s behaviour and promised to finish my work in one week. At the end of the second one week, I called Mateo, but he also rejected to finish my work!!!! Now I am going to send Frank another Notice and disqualify his company for my work and hire another company to finish my work. I will reserve my rights to sue his company for the followings:
- Breach of Contract as he refused to complete my job based on the contract.
- Negligent Contractor as he didn’t show up for one moth to finish my work.
- Put the safety of my family and pedestrians in danger for one month as he left metal bars on the ground and next to the walkway for one month.
- Damage to my property and left it unfixed.
RECOMMENDATIONS:
If you intend to hire a contractor, consider the followings:
- Always sign a written contract with clear scope of work, cost, date of start and finish and termination conditions.
- If the contractor requests progressive payments, he must be licensed by Service Alberta.
- Make sure contractor has Workers’ Compensation Board (WCB) coverage.
- Always text or email the contractor any verbal communications for his confirmation and your records and take pictures before, during and after each stage of work.
Refer to the following link for more information:
http://www.servicealberta.gov.ab.ca/pdf/tipsheets/Home_Renovations.pdf
Good Luck

Frank and crew did a good job at a fair price. They were very efficient and take pride in their work. They had some great suggestions for unique drainage issues on the project.

We got nice and clean finishing concrete. It is a professional company, all their people are experienced, nice and trusty. Everything has been done on time, perfect and exactly same as their promises.

Quick and good quality work! Good pricing also and easy to get a hold of.

We had our driveway completed by Italian Concrete and Design and couldn’t be happier. They were punctual and reliable, finishing the job on time and as quoted. Finished product is beautiful and truly of high quality. We would HIGHLY recommend this company to others. We would be sure to use them again in the future.