Disappointed with service/repair
Disappointed with service/repair call. Our front loading washing machine would not spin. Called Max Appliance repair based upon reviews from Home Stars. Called on a Sunday and the service tech came the next day close to 7pm. They charge $80 for coming out and if you do repairs, then they put that toward you bill. Our machine is 10 years old and he looked at it and said that it was nearing the end of it's life as a lot of stuff was starting to go on it. The service man said that he could try to get it spinning again but it would cost $200 to do it. He did say that there were no Guarantees that it would work. I told him to go ahead then if he thought he could get it working at least for the short term. He worked on it for about an 1 hour and a half to 2 hours and told me that he got it spinning again but no guarantees. I asked him what he had done to get it working and I did not get a clear answer on how he repaired it or what he had done to get it spinning again. We tried to do a load (not even a full load) and it worked for maybe the first half of the wash and then it went back to not working again. I feel like the call was a waste of time and money. I would think twice about trying to repair and older machine again in the future as I could have put that $200 towards the cost of a new machine instead of a service call that didn't even extend the life of my washer even one more load... All I can say is that I was disappointed. I think would have appreciated it more if the tech had told me that the tech had told me that the machine could not be repaired and saved my $232.
- Approximate cost of services:
- $232.00
- Company Response
Hello,
I you’d like to apologize for the trouble you had.
Feel free to contact us directly to 647-767-9767 and I'm sure that we will find a solution that will fit both sides.
Best Wishes
MAX
OWNER
Max Appliance Repair