We called them to repair a washer and dryer in March, they charged us in full prior to actually completing the repair or having the parts to use, which happened a full month later. There was never an apology for our inconvenience, no explanation why it was taking so long and when I called to speak with a manager, no one ever called me back...the best I got was a dispatch who would pass on the message and couldn't help resolve the problem. When asked to come back to repair one of those appliances, they blatantly told me my 3 month warranty was no longer in effect even though it's only been 2 months since the actual repairs were done. The customer service is terrible and the work is even worse!! I gave them many times to redeem themselves since March but seems they don't care about their customers enough to do so.
- Approximate cost of services:
- $718.00