S&S Cleaning

We were charged $280 for a post-reno cleanup. It's actually pretty steep considering we live in a 740sqft 1 bedroom condo and have gotten cleaners to do a much better job for less, but I was willing to pay more because this was supposed to be a post reno cleaning, but unfortunately all I got was a basic and poorly rushed cleaning job.

I had emphasized that I wanted the walls cleaned because there was dust from the reno. I made this clear to the lady I spoke to the phone as well as the cleaners. I believed they only cleaned one wall, the other walls were still dusty which I've attached photos of my swifter for proof that they weren't touched.

I had asked for the outside windows to be cleaned, the lady on the phone said it can be done so long as I have a balcony, which I do. The cleaners told me they couldn't do it. That would be fine if only they had properly cleaned everything else.

I had asked them to clean the toaster oven. They did not.

The floors were still dusty and looks like they just mopped over it because I can see dirty mop streaks.

They dropped some plant soil on my couch, which is fine (accidents happen) but they didn't even vacuum it.

Overall it was a poor job. I paid more because I expected a more thorough cleaning of dust due to the renovations, but they neglected the main thing I had asked them to clean.

The carpet was vacuumed, but it also looked rushed because I could see hair on some parts of the floor.

The only other extras I had asked which they did properly was cleaning the refrigerator and bed sheets.

The lady did ask if I wanted the cleaners to come back, but at this point I had already cleaned the walls myself and it was pointless. Please do a professional cleaning the first time. I was told the cleaners had an appointment to go to so they were in a hurry to leave, but if you're going to rush the job then at least do the one thing I emphasized which was to clean the dust from the walls.