The technician was friendly, knowledgeable and did repair our dryer. However, the part (heating element) that was replaced was billed by Capital Appliance Repair at $215 + taxes. The exact same part from a reliable part store in Ottawa sells for $140 + taxes. I asked about the difference given the parts are identical and from the same manufacturer, but never received a clear answer. Total cost of $440 to install a $140 part was in my opinion too expensive. Despite being happy that my dryer is now working again, I would not recommend this company due to the mark up on parts and expensive labour.
- Approximate cost of services:
- $440.00
- Company Response
Hi Tim,
Thank you for your time reviewing our company. Even though the prices for our parts are fixed, all our clients always have the option to get the necessary part from any other place, and get us finish the work. We believe that our prices are fair and competitive for the market, especially for the level of expertise and experience of our technicians.
All the best,
Capital Appliance Repair Team