Capital Appliance Repair

Our 8yr old LG washer was no longer draining water. I called Capital on a Sunday evening and they sent a tech the next morning --- for an assessment and quote.

Yuri showed up on time, was very curteous, diagnosed the problem within minutes (dead drain pump), had the part on hand, and did a a great job installing, testing and cleaning up afterwards.

However, I was quite surprised at how expensive the job ended up being. We had to get the washer fixed so I did not challenge the quote --- but I find $380 (with tax) is quite expensive for such a basic part and the whole job (including the assessment) taking less than an hour. The drain pump itself came up to $150... Perhaps $50 to $75 (going price) but $150 seems very high. Plus another $185 for less than an hour service.

I shared my experience with Capital but did not hear back. But price aside, the repair service and timeliness was great.