No attempt to repair broken washer
Washer was not draining, technician came and told us the "drain pump not working and should be replaced" (which was pretty obvious), and that they "Can find part online". We paid $80. After that, there has been absolutely zero relevant assistance despite many phone calls & escalations to the manager there.
They say they can't find the part online. I found it (finally), but it is called a retractor, not a 'drain pump'. I have asked them to ask the technician if it is the correct part, and I receive nothing but the run-around constantly. The receptionists don't seem to comprehend anything beyond the most basic English, if there is a complicated issue, they just get confused.
I escalated it to the manager, who after 1 week, has not replied at all.
(the reason I gave 1 star is because they do actually answer the phone)
- Approximate cost of services:
- $80.00