Poly B Ltd

Improper installation for a new build...I told him about 2 wobbly toilets; his employees fixed them eventually and then he billed me again...lol. His work is not good, they scratched my floor tiles in 1 bathroom. With one of the toilets, instead of using a flange extension they stacked two wax seals on top of each other, crooked (his guys told me they didn't have experience installing a one-piece toilet...very amateur). Please avoid Poly-B Plumbing and save yourself from getting ripped off.

Fantastic first impression, unfortunately extremely dissatisfied with the work we were left with.
Original scope of work:
-install shower pan at existing bath location, relocate 1 toilet, relocate 1 vanity, add 1 bathtub rough in and add in a full powder room rough in (directly adjacent to existing bath). Quote= 1500. Quote is high, but licensed plumber and we needed it done right. He seemed professional, was respectful, courteous, well spoken and seemed to know what he was doing. Scope changed to only shower pan install and powder room rough in + a shut off valve. Charge after complete= 1200.... Eyebrows raised at this price for less than half the original quoted scope, but work was complete and our fault for not clarifying the price adjustment prior, so we paid in full, no questions. Unfortunately, we also paid prior to review of work.

On review it was found that (pics attached):
Toilet rough in was not centered between the wall studs as discussed, and installed far enough back that we now have to move the air vent to put the wall in. The copper pipe is too long and on an angle. The sink drain is on a downward angle and the pipes sloppy and on an angle. The shut off was also not clipped in. And after finding all of this, we inspected the shower pan, to find that the DRAIN ISNT EVEN CONNECTED! Basically the entire scope was either done incorrect, or sloppy. Paying the rate we were paying (basically the rate of a master plumber) we would expect the quality of a Master plumber.
Prior to posting a review, I wanted to ensure that the opportunity to rectify the situation was given; however, with the quality of work left, we didnt want any further plumbing work done on our house. When approached, he felt that a 150 refund was sufficient for the work remaining, and when questioned on how the work completed was worth over 1k, the original refund was cancelled with no response. When i let him know that i was giving benefit of the doubt that he was still intending to rectify, I was advised that he has contacted a lawyer and is crying blackmail. Luckily, my fiance is a GC and was able to notice these issues prior to the bathrooms being finished, so we didnt end up in a mess. Unfortunately, we paid a premium to have something done right and are left with a mess.

Prompt, courteous, professional, all-in-all great service. I was expecting that anything plumbing-wise would cost a fortune but was pleasantly surprised . I was quoted 4x the cost by someone else so glad that I went with Poly-B. Thanks so much !

Couldn't be happier. Fast, friendly, professional and reliable service at a great price. Answered every question I had with great detail. Would definitely recommend to anyone with any plumbing or drainage needs.

Paul was very dependable and knowledgeable. He explained options for our own projects and completed the work in a timely manner. We would not hesitate to refer Poly-B to any of our friends or family!