Poor Communications, Techs don't seem to know how to diagnose untill you speak to Henry
Tech checked stoke and then said he is not sure if it needs 1 or 2 parts, could not take credit card payment unless he wrote down all card info and took it with him, had to call office to process payment. Office called back saying he can get both parts but they wont know which one they will need until they replace it. They wanted upfront payment for all parts. then they never returned phone calls. finally after getting them to come back to the house the 10 minutes into checking the temperature of the oven the tech said he needed to use the washroom we didn't fee safe having a stranger use our bathroom during COVID he said OK by and left 5 minutes later he walks back in the house with out knocking and says of sorry just want the model and serial of your stove. I will call you when I can com back. no call after a week get ahold of the office and they say nothing can be done because we would let the tech use our washroom. This company is so unprofessional. we used the a number of times over the years and they were fine however that has not been the experience since henry took over the office he was a great tech in the field but the techs he has now are not worth the phone call and waiting time.
- Approximate cost of services:
- $99.00
- Company Response
the wall oven has a code for a touch pad issue. because the unit is a wall oven we have a disclaimer to sign for damage, just because we dont know about customers install. customer would not sign it.it is against company policy to work without a disclaimer signed.we have the right to refuse under workmans compensation. the first tech said it needs a pcb and a touch pad. customer would not pay us for the trip charge .at time of service so we left. the tech did not feel, comfortable about this customer and said he would not go back. we did not want to go back to this customer but he kept calling us for our service.he did not get the hint we did not want his businesss.eventually, we sent another tech and the customer again did not sign a damaage waiver, so he used the excuse to use the washroom and left.this customer leaves both tech feeling uncomfortable, he does not want to pay, he does not want to sign the damage waivers,and the tech has the right to refuse service from this customers abuse, and he does not want to leave us alone. there is something creepy about this customer and he can take his business someplace else.
as a factory authorized service centre, we must follow certain procedurers, regarding parts ,payments etc.and we cannot deviate from these best practices.
please take your business someplace else
thanks