Scrubbi

We hired this company for a “deep clean/moving out clean.” I clearly expressed that we needed things cleaned very thoroughly as we are staging out home for sale. I specifically mentioned cleaning all cobwebs on the ceiling, scrubbing walls, baseboards, thoroughly cleaning the floors (not just running a mop over it), scrubbing shower grout etc. DEEP CLEAN. They said the oven, baseboards, cupboards all cost extra which I said was fine add it on. They quoted me between $500-600 which I thought was reasonable for what I was asking for. They send me an email the day before telling me to spray the oven with self cleaning spray and turn on the self clean and also take everything out of the cupboards. Why on earth am I paying EXTRA for someone to clean my oven and cupboard and then going to clean it myself?! In any case I was not in town as my daughter is in the ICU in London and even if I was I wouldn’t be spraying oven cleaner because I’m pregnant. The day of the cleaning comes they send ONE poor girl by herself to do ALL of that cleaning in 7 hours?! This is a 5 bedroom house (which they knew). I told them it needed a LOT. Nobody can deep clean a 5 bedroom house in 7 hours. I think she honestly did her best for how much time she had to cover the entire house, but t was a VERY superficial cleaning. The baseboards were filthy, all the spider webs were still in the ceiling, cupboards weren’t touched, furniture was still filthy, didn’t clean under any furniture. Downstairs bathroom looked literally untouched other than the sink. She basically gave everything a quick once over if that. As soon as they contacted me about how things went, I told them I wasn’t satisfied with the fact they sent one girl for 7 hours to do $600 worth of cleaning and that the job was not anywhere near complete. They told me to send them the specific details of what wasn’t done. I did put these details in a satisfactory survey Thing they sent me and they responded to that that they would call me the following day. nobody called me that day. I didn’t call them because I am busy! The reason I’m paying someone to clean my house in the first place is my daughter is sick and I can’t be there to do it and I can’t waste my day supervising a cleaner to calling them back when I just get put on hold and told to leave a message. So the following day (2 days after the supposed cleaning) I sent them an email, again, detailing all the work that was not completed. By this point my mother in law had done the brunt of the work and the rest I had to drive home to Finnish myself !!! I got a response that someone will call me on Monday. They called me to tell me that because I didn’t arrange someone to come finish the cleaning within 24 hours of the cleaning that I could not have it re-done and my only option was to have a $250 credit on my account!! What on earth to I want a $250 credit for? I’m moving and they don’t serve the city we’re moving to. So now I wasted almost $600 getting my house not cleaned by Scrubbi and have a useless $250 credit. I have no idea how this company has 4.9/5 stars. I would have given them 3 stars for their work but between that and their horrible customer service i give them 1 star.