Toronto
Customers for 3+ years but when we moved they forced us to buy out the smoke detectors for $400, despite our desire to continue our service plan at our new house.
They threatened to call credit agency if I didn't pay it. Apparently in fine print somewhere it says you must contact them 2 weeks after moving - even though when I phoned to advise them of our move, they said nothing of the sort.
I asked the lady: "you'd rather lose me as a customer & charge me $400, than transfer our account to the new house and keep me as a customer?" She said "I dont make the rules".
So in the end I own 3 Nest Smoke Detectors that I paid $400 for, plus 4+ years of monthly payments. Never again.
- Approximate cost of services:
- $500.00
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