Simply Smart Home

Devraj installed no cost smoke CO detector and fire safety awareness presentation. Excellent. Will order second one when some discount or future promotion, even think for furnace and tankless water heater.

Great customer service. Representative listened to my needs and concerns. Didn’t waste my time. Also learned some new home safety tips. Would recommend this company to my family and friends.

Devraj came to my home for the nest protect program and educated my family and I about fire prevention, detection and fire escape plan. I got a nest hello doorbell camera and 2 nest alarms with a google home mini for free. Devraj installed everything on my family’s phone and showed me how to use everything. Really great company and excellent service. I really recommend taking advantage of their services!

Nest professional was great and very friendly. Gave very good insight about safety around the house and was very honest on what we needed to update.

Would recommend to friends and family.

We purchased a Nest thermostat from a big box store and contacted Simply Smart based on the list of recommended installers on the Nest website. The cost of the installation was $160. Upon arrival, the two installers (salesmen) aggressively promoted that we "purchase" a Nest thermostat through their company, paying only $5 a month, and with that we would get free installation. They were pushy and extremely convincing - we fell for it. Deep in the fine print of the agreement it states that the fee is a rental fee, and at the end of the 60 month term the thermostat can be returned or purchased at "fair market value". Buying out of the contract is upwards of $700, when the thermostat itself retails for $300.

They also tried to up-sell us with a protection plan for our furnace, AC, and a HEPA filter. A few days after installation they called back to again ask if we had decided to get a HEPA filter, and continued to try to make a sales pitch for why we should.

I would not recommend this company to anyone, and am shocked that Nest has this company on their list of suggested installers.

Signed up for the Nest protect program through Simply Smart e-mail. Hadn't heard anything back after a few weeks. Eventually received an e-mail that they were behind on responses. Ended up calling them. They booked an appointment with us from 9 a.m. to 1:00 p.m. No one called and nobody showed up either. Tried calling their 1-800 line and no one answered.

On a separate occasion I tried to solicit their services through their web site for assistance with a nest thermostat and no one ever replied to that request either.

At this point they could offer me 10 free devices and installations and I would not deal with this company.

Jay t helped us with a nest thermostat couple years ago. We called him to help with our ac also. Great customer service and professionalism. Would recommend him to my friends and family.

This company is NOT honest and reliable!!!

The company told my property manager that the issue with my existing AC unit was the wrong size of line set, it has diameter for 220 Freon which used in old air conditioners and for new ones diameter should be more because now all companies use 410 Freon.

They gave me 2 options: 1. Fixing the existing unit by changing line set from 5/6 to 3/4 and refilling the gas for $1,500+Tax or 2. Installing new AC unit and line set for $3,500+Tax. I chose option 2. After installation, my property manager told me that the line set was not changed but they will charge me the same price. THEY DID NOT DO WHAT THEY AGREED TO!!!

I called the company for explanation, I waited and Eva called me back to force me to pay. She argued that even the line set was not changed, the expensive chemical was used to flush the old line set and the size problem was magically resolved which costs $1,000 (Either line set size was a false statement or this magical chemical or both!!!). I asked her to send me updated invoice with proper description of service provided, but she rejected with rude attitude. After 2-hour difficult conversation, I was forced to pay $3,300+Tax by her threat to remove my AC the next day and throw me to collection.

Watch out, you will be fooled SIMPLY by this SMART company!!!

Devraj Mahendran provided excellent service. He talked to me about fire safety, carbon monoxide, and also a fire escape plan. I learned a lot and appreciate the time he spent with me. I love the he nest protect detector and it works with my thermostat as well. Really recommend this company for smart home and have services.

I signed up for the nest protect promo, gotta a call a couple weeks later that they'll be in my area soon to book my install date. Install date came, took time off from work, was home not only during the 4 hour window but the entire day, no one shows up! Called simply smart home a few days later to figure out what happened, the customer service representative said the installer knocked on my door and no one answered. I asked the rep to read back my address, at the same time she confirmed I like in a townhouse complex and not a condo building. Appointment was rebooked for 2 weeks later, the rep apologized and stated that the installer will call me when he is close to ensure the appointment is not missed. Second install date came and went, no call, no installer. I though to myself, screw it, Ive wasted enough of my time for a free carbon monoxide / smoke detector. About a week later simply rep called me, apologized that the tech was behind on my install date and was unable to get to me. I explained I got no call, no email, nothing, even though the previous rep said I would. So... I'm thinking to myself, I'll just forget it, but the rep said she will reschedule and even send me an email with the new install date (now the 3rd). So the third install date comes, installer actually shows up, bit didn't get a "I'm on my way call". Tech asks if I have an insallainsta scheduled for tofay, I say yes. Then the next thing he says is if this a managed townhouse complex (maintenance fees) to which I reply yes. "Sorry, you're not eligible, it's covered by your management company" to which I reply "since when do maintenance fees cover smoke/carbon monoxide detectors? They only cover the outside of the unit." Tech proceeds to show me a text messages he had sent to his "manager" whether condo corps are eligible? Manager had replied "yes". Tech stated that I was the second customer today that lives in a townhouse with maintenance that is not eligible. To make an a very long story less long, I would NOT RECOMMEND simply smart home to anybody. Nothing against the tech/installer, just doing his job, but companies like this are just coming up with BS excuses not to install a nest protect because they know they have a better chance of being able to dupe/upsell someone in a house. I guess this is the route these "snake oil salesmen" are going now that they can't trick people into signing 25yr contracts on furnaces and water heaters at your door. STAY AWAY FROM SIMPLY SMART HOME. I was hesitant when originally signing up as it's a utility reselller running this promo rather than a government funded initiative like GREEN ON's smart thermostat program (which I also got without any issues)