Unique Windoors Inc

We ordered a grand 9 foot front door with a 6 ft glass pane. We chose Unique Windoors because its price was the most competitive after receiving quotes from 4 installers and the business owner Mohsen was excellent at explaining the product.

The order was placed during the peak of Covid supply chain issues so that door's manufacturing was delayed by several weeks but it was installed without any problems and it looks absolutely stunning. A year later and the hinges were acting up a bit - Mohsen drove himself from his shop in eastern Toronto to the far end west to inspect it and apply some WD-40 - it turns out that was all that was needed.

Overall, the door is exactly what we wanted, the pricing was most competitive, the manufacturing delay was caused by general supply chain issues and the company owner came out to inspect and fix their product when asked. We would recommend this company to friends and neighbors.

Got my doors installed it was a bit scratched and the casing was damaged. Never picks up my calls refuses to come and repair the damage product. Worst customer service. Never buy doors from them

After a long wait Daisy managed to get a repair technician out to us ASAP and the repair has now been completed. Covid had an impact on the manufacturer causing a extreme delay in both manufacturing and customer repairs. This could have been all rectified with a simple phone call explaining the delay we would have been OK with that.
Needless to say all is good now the door looks great. Hopefully the pandemic has taught both Sales and Customer service to make sure to follow up with your customers.

We recently had one of our 2 purchased installed. We ordered 2 new garage doors and a new front door to match. We recieved our front door last week. The installation went smoothly, old doors removed and hauled away, trim out back up and the team helped us out by installing our new google nest doorbell since the frame and old doorbell was off. We love our new front doors!

Next up our garage doors.

There has been real supply chain issues along the way whether raw materials or otherwise so happy to be getting communication. Nothing they can do about those disruptions, other than keeping us up to date.

My name is Paul.
I contacted this company to build my front door.
I found picture of the door they advertised with and told them I want exactly same door as a picture. Have proof of that conversation incl pics. Sales representative showed up to our house, measured opening , we finalized color, all good.
Told him several times I want door to be build exactly same as a picture of their previous.( same trim, site lite and overall style). Told me no problem, gave him $1000 deposit and he left. 6 weeks later told me my door is ready but city fined him with covid19 regulation and shut down his shop. Sent me a picture of my door. I couldn’t believe it. Was totally different than supposed to be. Wrong trim on the glass, frameless site lite instead of glass on the same height as a door and everything else solid frame plus different thickness of the frame around glass on actual door.If you put picture next to each other it’s not even close. Called company and explained that’s not a door I ordered it. They promised they will make that work even if they going to loose money to make customer happy. 2 weeks later owner of the company called and said I will have pay extra for changes( I wasn’t make any changes , I wanted same door from day one). Once I told him I am not going to pay extra he started yelling that he can show me his gradma’s picture of the door and that doesn’t mean anything and he’s not going to do anything because he already built that door. I am in construction business for years and never seen guy like this before not standing behind he’s work.Unfortunately I have to go to court with this company to get my deposit back.

Stay away from this company!!!!!

Attached pics of door ordered and the the he built.

MY HUSBAND AND I DEALT WITH MOHSEN AND I TALKED TO DAISY ON THE PHONE AS WELL. EVERYONE WAS GREAT TO US AND MOHSEN WAS SUPER FRIENDLY. I WAS NOT THERE DURING THE INSTALLATION BUT MY HUSBAND SAID THE OTHER GUYS WORKING ON THE DOOR WERE VERY FRIENDLY AS WELL.
WE DEFINITELY RECOMMEND
LISA AND JEFF

Be aware before signing any papers with this company.
Business model is middle men between a door factory and installers. Nothing wrong so far, many small, honest businesses operate like that, but for this particular case worth saying the story behind it.
The salesman (Mohsen) was pretty knowledgeable and very friendly. Presented various doors with enthusiasm, and my wife and I got convinced. So far so good. We shook hands, paid the deposit and waited for new door. Nothing out-of-the ordinary.

Three weeks later:
First impression: early morning (good sign for me) the installers arrived at my house and, despite the COVID-19 pandemic regulations, were not wearing any PPE. “No problem” I told myself, “they don’t seem to cough, sneeze, have runny nose or to be feverish), the job is "semi-outdoor", and I’ll try to stay 6-7 feet away from them”.
Work started, obviously, by demolishing old door. So far so good.
Now the things become very interesting 
After old door removal, they just tried to fit the new door without taking any measurements. Strange, for some reasons ;-) it (the door) didn’t fit properly, so they started to bang on it. Literally bang on door’s jambs. All DYI videos from HomeDepot, Rona, HomeHardware, DYI network etc., were showing approximative an inch gap between rough opening and the door’s jamb making the new door fitting fairly easy! However, maybe this is an “uniquewindoors” installation way ...
Once in place, they discovered that the door is not plumb. Tried to adjust it in place, pushing, banging (again), using metal pry bars on the door jamb directly (no even a shim or something to avoid direct contact) etc. result chipping the upper jamb. Finally, they gave up and removed the door.
Next , I think after they remembered all those DYI videos out there :), and the so needed gap between door frame and rough opening, they started to shave the entrance’s base (concrete) making a lot of dust. Didn't even bothered to use an air-blower or vacuum to control the dust, my whole house was full of fine dust in matter of minutes. Same concrete dust, that you can see sometimes when the curbs are repaired. Inside my house. Trying to mention to them the issue (dust) they laughed and told me to open all windows. And patio door. Worth noting that was the only moment when they bothered to wear face masks. Finally they managed to find an air blower for the last part of the work.
The concrete job being pretty hard, and the dust too thick, the decision was to move up instead of digging the (concrete) base. They managed to get some space going upwards by removing a 2x4 stud. No issues. No damage! 15 minute tops. No dust this. Finally, the professionals nailed it! It seems the 10 years of experience installing doors, windows, shower doors, finally paid off.
Second try, the door fits-in! Nice. Wait, wait, don’t get too excited. The installer started to drill temporary screws, bending the door jambs, left and right. When figured out that it went too deep, unscrewed them. Added some wood shims here and there where the bending was too obvious.
Anyways, door is finally installed, chipped on upper side, not plumb, not level, not even close to flush to the drywall (the upper jamb of door was more than 1/4 of inch offset), and I forgot to mention not plumb, not level :).
Caulking applied with some spit and with a lot of bumps. Offered the installer a glass water for caulking, I got refused with "no need my friend!". It seems his own saliva was doing the trick. For him anyways. Foam was applied scarcely with gaps, between the door and rough opening, I felt the drifts on my hand, but to get rid of all doubts I used a lighter. Noticed to my own amusement, the little flame going crazy :).
The aluminium coping above door was poorly cut, “no worries my friend, we cover with caulk”.
Not mentioning the smoking with all the cigarette butts thrown all over the lawn. And spitting all over the lawn while smoking and making that noise when hawk up phlegm. One guy hurt his hand, used band aid, of course the band-aid packing ended up on garage floor, 1 feet away from the garbage can.
Three hours later, Job ended, garbage left on porch, on lawn, on driveway. “The professionals” left, after got paid by Mohsen, while saying “Nice dool, nice dool!”

Couple hours later shown to Mohsen all the issues; he was VERY OK with everything (less the hawk, dust and dirt). Even mentioned that that’s the way a door needs to be installed given the circumstances.

To sum up
However, despite of professional way of handling and closing the sale, Unique Windoors Inc. uses (based on quality of installation) the cheapest, one of lowest qualified workforce out-there. If you are an occasional DIY-er and have a fairly handy friend, you can do the job in maximum one day. Save the extremely overpriced installation costs. Or go with cheaper offer, for the same result you’ll save some money (~500 dollars)
Ratings:
Sale’s pitch: 10 out of 10: be aware of that!
Quality of the door: 5 out of 10 – to address the initial gaps in weather stripping on bottom of the door, the handle and lock have to be installed tighter than normal, you’ll need to push the door forced when closed (to get an idea my little 8 years old boy who able to cary a 10 pounds bag) not able to firmly close the door! After few weeks the gaps son weather stripping started to show up on hinges side bottom of the door.
Quality of installation: 0 out of 10 – throwing a door in a rough opening, not plumb and not level (at any dimension), and masking all that lousy work with poorly applied calking is not close to a professional job.

Note: go to their site gallery and carefully watch their work - pay attention to calking jobs :)

Mohsen (salseman) came when we called, always returned calls and the door was installed (by what appeared to be a subcontractor). Door was of good quality, service and installation were top notch. Was a bit nervous, as the company has very little online presence, but the price couldn't be beat, and the service was excellent.

On Friday Unique Windoors installed a Patio door and a window for us.
Very professional. They answered all our questions. Delivered on time and installed perfectly.

I've already referred them to my neighbour.

Fariba

Installation had an issue, job was not done properly. Salesman ignored my phone calls after installation. He kept saying is under warranty and will come to fix the problem, but still not returning my phone calls. Caulking was not removed and refusing to do it. I paid over a huge amount for the job and the installer should do it, not me.