Stannah

The sales rep, Jamie, was polite and knowledgeable. He has also followed up to confirm that we were happy with the work.
The installers (B & B) were punctual, very efficient and cleaned up very well.

Very happy with the product and the service. Steve was here to quote promptly and the installation by Ben was done to perfection! Thanks for your professionalism! Norm

As the friend of the person who purchased the stairlift, I would highly recommend Stannah. First, I met Jamie the salesperson, who came to my friends house to give a quote. He was very thorough and thoughtful and followed up with the person who purchased the lift. A temporary lift was installed in a timely fashion by Dan and Dan. They were also excellent. I would highly recommend this company. The staff are amazing to deal with.

Staff is very friendly and knowledgeable and were excellent at making sure that we were comfortable with the stair lift and it's operation before we purchased it with the display unit in their office. It was a straight lift and due to health issues they expedited the install date for us. The install was done in 4 days. Installer was fast and clean, no mess was left behind. Before he left once again went through all operations of the unit and made sure we were comfortable with it. It has been 8 weeks since the install and there have been no problems at all. I would recommend Stannah Canada to any one on need of a stair lift. Thank you to all the staff.

The Stair Lifts are easy to use and a welcome addition to help me enjoy my home.
Stannah people are polite, patient, professional
Initially met Steve who explained the product and features and answered all questions clearly. Described electrical needed.
Ben and Ben provided neat and clean installations. Also answered all questions and made sure I could "travel' safely.

Suggest the Stannah phone system be more customer friendly

Kris was our technician for the installation of our outside chairlift installation. He was extremely efficient, courteous and knew his product well. After installation he carefully explained how everything worked. Since it is hard for my husband to navigate the long flight of stairs from our porch, this chairlift is going to make our lives so much easier. If all of your technicians are like Kris, your company will be in business for a long time.
Dene...A very satisfied customer in The Bronx

Very professional, knowledgeable installer who answered all my questions. Excellent product. Highly recommend. Very easy to use.

Christy from Stannah Stairlift came to our home to take measurements. Christy was extremely courteous, polite and very helpful with our questions and concerns, and answered all with a warm friendly smile!
When our Stairlift was ready we were notified several days prior notice, and the Installation was quick, and efficient. The Installers were vastly knowledgeable, and took the necessary steps to ensure we were comfortable operating our new Stairlift.
Stannah Stairlift we recommend to anyone wishing to install a stairlift, the customer service is exceptional, and a beautiful, quality stairlift that makes us safe and secure when taking up and down our stairs, Thank you!

Stannah needs to do better. The people they hired to represent them were incompetent by Stannah's own words, after the fact. My parents custom stair lift has had issues from the beginning and as seniors they deserve better treatment than paying out every time an issue comes up, because of the bad job of installation by the people they entrusted their name to. What they should have done was replace everything and do it from scratch. The right way. But instead they big nickel and large dime you for repairs and service calls. Definitely would not refer them to anyone.

This could be a be a novel but the condensed version is as follows:
Purchased lift and recipient (father) passed within a month of ordering.
Contract states you must cancel by 3 days of initiation to receive deposit.
Otherwise, no matter where the state of the product is in manufacturing or shipping, you lose it all.
So instead of checking if it’s been shipped and maybe you can recoup some funds in logistic savings, or partial manufacturing, you are told sorry you missed the 3 day cut off
We managed to wrestle 30% from the deposit but only after several uncomfortable conversations with the manager.
One would think a company that services those in need of a life altering service they didn’t want but are generally forced to purchase to maintain quality of life, would have compassion?
Wouldn’t you?
Apparently they provide a wonderful, quality product. I can’t confirm nor deny.
Judging from the reviews I’d say they do. But this isnt about the quality of a stairlift, it’s about the clientele that pass prior to receipt of product.
It only takes a few moments to check rather than just stamp cancelled order deposit retained. Especially when this is an annual statistic.
Unfortunately it gets worse.
They asked if we still wanted to buy the entire unit so we wouldn’t lose the deposit. Actually asked the widow when she called to cancel.
Hence the subject title.
We aren’t getting our deposit in full refunded.
But that said, I hope those purchasing a stairlift and have the misfortune of losing a loved one during the process, understand you should ask where it is in the supply chain.
The whole point though is you shouldn’t have to.
And if anyone has been asked to continue with the purchase, I don’t know what to suggest.
We contacted the advocacy group we thought could assist and associated media but received tumbleweeds.
So...you write a zero review and hope it helps someone.
TL