2 Burley Men Moving Ltd.

I had booked for an 8 am unloading. No one was here by 8:10 so I called. "We'll look into it, will get back with you." Called back at 8:20 and spoke with the person who said he was the owner, Josh. He proceeded to gaslight me and try to make me feel badly that because they were having problems with the crew starting their moving truck, they were now going to have to drive from another town to do the job because they were having problems with the local crew. Mind you, they could have had the two people just drive to my home in their own vehicle, pay them for the mileage. I explained to him that I had to have the U-Haul back to the location at 10:00 am, he basically told me that wasn't his problem.

After being disrespected and blasted, I was then told they would be there at 10:00. At 10:20, I called back AGAIN. Then they gave me the local manager's number and told me to call him because they didn't know what was going on. I called that number and finally spoke with the manager who was at least understanding of my frustration. He told me that they were dispatching someone from another town - even though I had been told two hours ago that they had already done that and that the crew would be there within the two hours. He told me that they'd be there shortly.

Another 40 minutes go by and I call for the fifth time to find out where they are. I speak with the local manager again and he is surprised that I haven't heard. He calls the driver who finally calls me and explains they're on their way.

They arrived at 11:30, for an 8 am start. The crew? A very pleasant young man who had been on the job for TWO DAYS and another person who had some moving experience but also had been on staff for TWO DAYS.

No one very reached out to tell me that they were late, I was the one who made all of the calls. They were 3.5 hours late. I had to take back the U-Haul 2.5 hours late and paid the penalty for that. And managed to get gaslit by the owner who seemed to think it was okay to blame his issues on me and not take responsibility for them.

I would NEVER recommend this company to anyone.

Jesse and Jim were so great!! They took very good care of my belongings and even went the extra mile to help me. Jesse kept me apprised along the way of where they were and then gave me an idea what it would cost. They were as quick as you can be considering I was down a long hallway.

2 Burley Men moving moved my belongings and stored them for 3 months. As I'm unpacking boxes, sadly some have mouse droppings in them.

Jesse and Jim were incredibly kind and helpful guys! Super friendly and made the experience quick and easy. Moved stuff from Vancouver to Cranbrook. They packed up our storage locker for us and brought it, and offered great communication the whole way. Really recommend this company and thanks again!

So much damage to my property and the company simply keeps sending you bills. No apology but blame to the owner. They destroyed my bed, brought it up with footmarks, and it was damps, holes in the my head board, missing parts and they say its not covered.

I also have someone elses bed frame in left at my property- even though in the day, I said it was not mine.

They lost a hammock and stand.

They removed my clothing from the wardrobe box and returned it full of soil, causing a mess in my new house.

Lamps which were bubble and paper wrapped were delivered with the packing removed and broken beyond repair

Complete disrespect and the movers were arguing throughout the day.

Do not use!!!

I have never experienced such disrespect! 2 Burley Men has lost and damaged my property.

My move from AB to BC cost over $11,000 and theyve offer me less than $200 compensation for lost and broken belongings.

I do not recommend this company nor will I hire them in the future.

I recently moved from Victoria to Oliver BC.
Unfortunately, many of my furniture have been damaged. Scratched, torn, crushed furniture wooden top, scoffed and more.
I am so appalled and sad. Some of the damaged furniture cannot be used anymore. There is thousands of dollars in loss.
I filed a claim to the company, and the compensation they are offering me is not satisfying.

I don't know where to start
1 move was not complete they left a bedroom full of items,said they will have someone pick it up in two day.except the new owner took possession the next day and where moving in.
2 when they arrived to unload at the new place they put everything in the Living room the wall, and left.. ALL the boxes had the rooms written on them !!! and beds go in bed rooms and couches go in the living rooms with the legs on them garden tool go outside, etc...
3 items where not delivered, got a text from the driver saying they forgot item and could i drive 2 hours to come and pick them up... NO .. said they would deliver them its a month now they tried to deliver it 3 times but then never made it . on a day i told them i would not be home showed up at my house.. oh my
moved me 4 years ago $3600 this year $6300
DONT USE THEM
cant say any more they still have my items bad bad bad

Moved from Vancouver to interior. The day I was going to move the driver was unable to make it. They were short drivers and a truck broke down. They worked fast and were still were able to move me on that day. The drivers were very friendly and in good spirits considering they worked long hours due to short staff. A couple of my Ikea furniture was damaged which was fine since they don't guarantee Ikea products. I didn't mind one bit you have to expect some damaged products in a long move anyway :) Yes they had a short break to drink water guess what workers are intitled to a break. The men worked very hard climbing 3 flights of stairs with all my stuff. Very hard workers. Very pleased with their service even if it had hiccups.

I booked a move, for a 2 bedroom, 1000 sqft place. With a 114" couch. They sent a truck with about 6-7 ft of room left. They were supposed to be there 9am showed at 4pm. Sent a second truck. Both trucks to deliver Oct 30th. Its Dec 13th. Showed up Oct 30. Had me pay so would unload. Didnt have all my stuff. I still don't have it and they wont return my calls. That's theft. I've called the RCMP. Maybe they will talk to them