Number 1 Movers

We used Number 1 Movers for our family moving, and it ended up as a terrible, terrible experience.

To keep it short: They firstly gave misleading information on pricing and estimate when we asked for a quote, and to make it worse, at the delivery of goods, their final invoice was grossly higher over the actual measurement of goods. This kind of business practice is outrageous to us as consumers.

We share the same frustration and anger against this company as the many 1-star reviews below expressed.

Dealing with them, after invoicing issues arose, was also much a pain. Will absolutely NOT use or recommend this company.

Do not use this company. They are not registered with Ontario Movers. Overcharged, lost items, broken fixtures, failure to send sufficient staff, truck too small. The list goes on.

Worst business I have ever worked with. Would give them negative stars if I could. Did not tell the truth about timelines (the truck didn't even leave Ontario until after they told us it would be in BC), did not tell the truth about pricing, 7+ items broken, 5+ items lost, and it has been months since our move and they have not even responded to our broken/missing items claim. Save your money and sanity and do not use this company. I have been telling everyone I know to NEVER use this company

They are unprofessional, thousands in damage to our furniture, cannot get a hold of them to resolve the claim. They don't answer the phone. they quoted $2100 and charge $2900. its been over 20 days since they damaged many things and still have not heard one word from them. I do not recommend to use them.

I am delighted to share my exceptional experience with Number 1 Movers through this enthusiastic five-star review. From the initial inquiry to the final delivery, every aspect of their service exceeded my expectations.

Punctuality was a standout featurethe team arrived on time and conducted the entire move with efficiency and professionalism. Their attention to detail was evident in the careful handling of my belongings, ensuring everything arrived in perfect condition.

Communication was clear and responsive throughout the process. The team at Number 1 Movers demonstrated a commitment to customer satisfaction, promptly addressing any questions or concerns that arose during the move.

The pricing structure was fair and transparent, with no hidden fees or surprises. The value for the service provided was exceptional, making Number 1 Movers a reliable and trustworthy choice for anyone in need of moving services.

In conclusion, I wholeheartedly recommend Number 1 Movers for a stress-free and top-tier moving experience. This five-star review reflects their dedication to excellence, reliability, and customer-centric service. If you're looking for a moving company that prioritizes professionalism and customer satisfaction, Number 1 Movers is the ideal choice.

This was the worst moving experience I have ever had. They claim that they will make your move easy and stress-free. Not only did they not make our move easy, but they made it more difficult and stressful due to their negligence and poor attitude.

They did thousands of dollars in damage to our belongings, and especially to all my antique furniture. Some of the pieces have been damaged beyond repair. The damage was caused not from any accident, but because they placed heavy boxes on the legs and supporting bars of the furniture. They should know better than this. To add insult to injury, they then tried to glue the pieces back together with white glue. While our belongings were in storage with them, they did not even contact us to let us know that there was damage, but instead chose to say nothing. They obviously knew about the damage since they tried to glue it back together...

In addition to the damage to our furniture, there were kick holes in boxes of dishes and glasses. Someone apparently had a bad day and took it our on our belongings. They only broken items in boxes were in the locations of the kick holes. Some of the dishes that were broken were family heirlooms and irreplaceable. I'm heartbroken.

They said they would pay a small fraction of the cost to repair the damage they did, and yet 8 months later we have seen no compensation at all. We paid over $3,300 in insurance to this company, and the last time we spoke with them, they said that they "self-insure" and do not purchase insurance. BEWARE!!! They will pocket your insurance money and not give you anything towards the cost to repair the damage they do to your belongings.

Vince also told us that they EXPECT to damage or lose people's belongings during a move. In fact, a box was left with us that contained someone else's legal documents. We have tried to no avail to get the company to pick it up and return these private documents to their rightful owner. This is a major breach of Canadian privacy laws.

ONLY USE THIS COMPANY IF YOU CAN AFFORD TO LOSE YOUR MONEY AND ALL YOUR BELONGINGS.

They really live up to their name! Number 1 van lines took all the stress out of moving day. They are friendly and efficient. Highly recommend them for any of your moving needs.

We have worked with Number 1 movers multiple times and each has been a great experience. The crews were very accommodating, on time, efficient and friendly. Always going over and above. The schedulers are detailed and easy to work with. And each move was within the price range quoted. Thanks so much to our crew.

Easily the best movers and support Ive ever experienced. The workers were super professionals and they worked from hello to good bye. The crew worked together very efficiently and they took a third of the time you would expect. I can't tell you enough how satisfied we are with the service at Number 1 van lines, we will never use another moving company. If you need to move anything please don't hesitate to contact them .

I used them for a move from alberta to brampton and they could not have been better to work with. They made everything so easy during what is usually an incredible stressful experience. They went above and beyond what I would normally expect (even helped me bring some items to my car I was planning to donate!) and were so communicative and efficient. They were also pros about navigating moving into an brampton apartment building which was a great plus because I knew nothing! This was by far the most stress-free moving experience Ive had and I would 100% recommend them/use them in the future!