I know that they have fantastic reviews. This company moved the previous owner from the same property a little over a year ago and I was impresses with their professionalism and dedication. I was there taking possession of my property and the previous owner still had items scattered around for a few more days. Fast forward today I only had to move 3 beds, a couch and an office table with a chair and I have to say that the guys that showed up today they didn't have any desire to work. From complaining the minute they stepped in, to how long it will take them to take apart the beds and putting them together at destination, to actually quitting all together - it baffled me how unprofessional they acted. Spoke with the owner on the phone and I couldn't reason even accepting a little hike in price after the initial visit and quote. It looked like they quoted low so they would get the job and changing all that when they showed up so you won't have an alternative. Luckily my closing on this property is 2 weeks later and I already have the new place ready where I need to move. I don't know what kind of tactic is this, although it's the first time happening to me. Good luck to whoever decides to use their services and accept the "I think was a misunderstanding" on only 6 items to move.
- Approximate cost of services:
- $676.00
- Company Response
Thank you for your feedback. I do recall this specific move and must specify the actual events that led to your move being cancelled upon arrival. Your move was cancelled as you violated our policies regarding insulting behaviour. Our crew/staff will not tolerate any form of insulting or hostile behaviour bottom
Line. Also at no time was there any mention of extra fees or any additional costs , only that our crew would need aprox 30 to 40min on each end to dismantle and reassemble your bedding furniture. Upon cancellation of your move we immediately refunded your deposit and no costs was associated to you.