The company has responded my call pleasantly and acted fast, The plumber was present after 2 hours. The block was removed less than an hour.
The Plumber:
1) Boots not covered while walking in the hardwood floor.
2) Adamant to listen, talking very rude
3) Tried to do more jobs without necessary.
- Approximate cost of services:
- $385.00
- Company Response
Hi Pera,
Thank you for taking the time to tell us about your experience! Your satisfaction is very important to us and we want to make sure you are 100% satisfied with the service provided!We are happy to hear that you feel we responded fast and politely to your service request. All of our technicians are provided with shoe covers to be safe and protect your home. We apologize if the technician did not wear shoe covers on your hardwood floor, and we will be sure to speak to the technician to ensure shoe covers are always worn on the job.
With regards to recommending additional work, our technician had identified issues that required more than just snaking the drain and that is why he made recommendations for additional work to be done. It is our duty to make sure you are aware of the condition of your drain as well as the options you have to rectify those issues!
We truly appreciate the opportunity to provide you with service! Rest assured your satisfaction is top priority for us! We are here for you anytime.
- Drain King Plumbers