City Home Comfort

My usual technician was unfortunately not available that day. A different technician arrived unannounced at the estimated time frame, he was not adequately equipped with the proper tools or a shop vac, he used a cordless hand vacuum (after I asked where his shop vac was - I hope he used it to clean the blower fan), was told that the cordless vacuum is the usual tool that he uses to clean furnaces with! The technician looked unprofessional and unkempt. He even had to come upstairs to check the brand of thermostat that I had, when he could've just asked me instead. My regular technician has never asked to see my thermostat and has always been totally prepared and fully equipped. The replacement technician did not tell me to shut off the heat after he finished servicing the furnace; I had to ask. However, he was polite, knowledgeable and respectful. Overall, I will need to re-evaluate my options next year if this is the expected quality of service for the foreseeable future. Not at all impressed with this technician. To the business owner: please ensure your technicians are fully equipped with the proper tools and a commercial shop vac. In my years of dealing with this business, this is the first time that I've experienced a negative opinion about City Home Comfort.