John and his crew serviced an emergency morning water leak during the winter. They arrived quickly, accessed the situation, cleaned up the water and setup fans/dehumidifiers. Within a couple of hours the situation was completely under control and on track to being back to normal.
Throughout the process John and his group were exceptionally helpful. They worked diligently but they were also kind and compassionate regarding the situation within our home. We’ve never been through an experience such as this, so the whole process was very new to us. Their crew stayed late to complete the repairs and gave us ample updates along the way. John specifically always returned calls and messages quickly, I never felt ignored or secondary.
When it came to dealing with our insurance company, John worked with the adjuster and walked me through the process. I can’t begin to express the fantastic experience I had with this company and from what I’ve heard from friends, service like this is not the norm but the exception.
This group is competent and thorough and they run a great company. I strongly recommend John and his time at Servepro.
