- Approximate cost of services:
- $6,000.00
Amazing Workmanship and Service!
Hello Mr black, this is Dustin Groskopf replying to your review personally. First off we would like to start by apologizing to you for not making this a smooth experience for you.
I just wanted to touch on the comment about my not responding to your calls. I have a full schedule of customers almost every day and sometimes I am unable to answer the phone. I was receiving around 6-7 calls per day from you, but I always called you back the same day and replied to your texts as soon as I was free or inbetween appointments.
Also, when we took your deposit we put on the contract it would take 3-6 weeks to get your door installed. We had the door ready for week 3 but we unfortunately broke the glass and had to wait for it to be remade. You also mentioned we told you our installer had a heart attack which is completely incorrect. Unfortunately, our builder has epilepsy and occasionally can get some really bad siezures. My builder had a very bad siezure the day before your installation and wasn't able to put the new glass in the door, which we are really sorry for. All in all, even with all these delays we still ended up installing your door on week 6 and gave you a discount on the price even though we delayed do you a serious medical issue that was beyond anyone's control. However, we are still very sorry about the delay.
Lastly, in regards to the lock not locking properly. I received just one Txt from you on Saturday, July 16 @4pm. The doors section of the company we only operate Monday - Friday from 9-5 and are closed on weekends and I was away until Tuesday, July 19 morning (TODAY) with a family matter. When I got off the plane this morning I could see you had already left a bad review before I even had a chance to respond to your text message. Our office line reveiced 0 missed calls as well. Almost all doors require adjustments within 1 year of installation because the new door frame needs to settle into the old opening. We are now working on scheduling your door adjustment within 1-2 business days as I only received your message about adjusting the door today. Most companies have a 3-5 business day repair time so we are very quick in comparison to our competitors.
Again we are truly sorry for your experience and hope we can make it up to you. See you tomorrow for your repair!
Dustin Groskopf
Sales manager - Efficient Home Comfort
We are extremely heart broken to hear your experience with our company was anything short of excellent. This is the first negative review we have received from any of our door customers in 4 years of business.
We are sorry to hear that after a year your door need some maintanance, however, because we had to cut out a wall in the side of your home and create a brand new opening, the home can shift a little bit within a 12 month period causing us to come back and make some minor adjustments so the door opens and closes with ease (your home is a heritage home over 100 years old, so shifting can happen) this adjustment to the door is a quick 5 minute fix.
As well, we are truly sorry we were late installing the door originally almost a year ago. As we explained we had a ton of delays due to covid 19 with getting materials to Canada. Our customer list was totally backed up because materials were extremely hard to acquire. This caused massive delays for all door companies in the industry that were unfortunately unavoidable and beyond our control. Once we finally got materials, we were in a panic trying to get all the doors done we had fallen behind on. However, we are still extremely sorry for the delays.
In response to the weather stripping at the bottom of the door, sometimes this part can be defective from the supplier, it only takes 1 minute to replace that part and we are truly sorry we werent able to make it out to fix it sooner.
Lastly, your claim that we installed 16 year old windows in your door is completely false, the door we built for you was completely custom made and required the glass to be made from scratch from our tempering supplier. We asked our supplier about the date stamped into the glass on your window and they have notified us this is the date the glass manufacturers started their business. This has nothing to do with when the glass was made.
As always, we stand by all our installations and have never left a customer without being repaired and apologize for having to rebook your repair a few times. We would be happy to come and rectify what needs to be fixed, covered under your warranty of course.
Again we are terribly sorry about the delays and we look forward to fixing the door at your earliest convenience.
Sincerely,
Dustin
Owner, Efficient Home Comfort
Thank you for the kind review ! We are happy to hear you had such a good experience with your front door. Let us know if there is anything else at all we can help you with your home in the future.
Management - Efficient Home Comfort
Thank you for the kind review! We are overjoyed to hear you had such an excellent experience with our company. Do keep in mind we are a one stop shop for all your home improvement needs.
We also offer,
Heating and cooling
Home renovations
Insulation services
Windows and doors
Let us know if there is anything else we can help you with in the near or distant future!
Thanks again,
Management - Efficient Home Comfort
Thank you for the kind review! Keep in mind we also offer heating and cooling services, and home renovations.
Thanks again for the kind words
Management - Efficient Home Comfort