The warranty team does not care about your complaints at all:
1. Minimum turnaround time to get your email answered is two weeks.
2. You also have to send a whole bunch of emails before they decide to respond only to see a passive response like where currently working on it or wait for xx days and if you dont hear from anyone, let us know which basically just puts you on the same circle over and over again.
3. Similar experience when you try to phone them. Service rep will hear your complaint and will inform that it will be relayed to the warranty team asap but they will never get back to you as promised.
4. Was told that i should be hearing from the warranty team in 2-3 business days after i called but i didnt hear from anyone. I tried to call back after 3 days and the warranty team directly line deliberately ignored my call!! I even tried to leave a voicemail but no response at all. I ended up using my work phone and guess what someone answered right away. The person tried to give a passive response once again but I told her I am not hanging up until they give me an ETA on when I should be hearing back and getting my issues fixed. I was told that theyre gonna call me the next day so that I hang up but they did not return my call! Now i back to zero waiting for a response to get my house ossues fixed.
This company is the worst! I hope this comment gets out there to warn people not to deal with this builder at all.
- Approximate cost of services:
- $1,000.00