Front and Back exterior door replace/install
Ilgar and Ovey came to install front and back doors on my house. The doors they replaced were at least 50+ years old. Rebuilt the frames and they did a great job! Cleaned up afterwards, took the old doors, and left no mess at all.
---1 Year Later Update:
Oct 2020 Paul came to do final measure and expressed concern about the back porch and its structural integrity and was worried the porch could shift, causing the door install to shift and become unusable. I asked if he could take measurements on the door that leads into the porch and we could do that one instead. He measured both the inside and outside door. When ilgar and Ovey came to install on apr 26 2021, I asked if they were putting the door on the outside or inside and told them about what Paul said and they said they knew nothing about it and were installing on the outside.
When the install was done, the installers told me I could install a storm door after they removed mine. The salesperson Andrew told me during our quote I could install a new storm door.
About a year after the install, the weather stripping also started to fall away from the from the frame. Called in Feb 2022 about the weather stripping and Albert came in March 2022 but he was sent with the wrong parts and had to reschedule. James was then scheduled to come on May 24 for the weather stripping but right around this time, the Nordik installed door would no longer lock. I called back and spoke with Latisha about the the inability to lock the door so James came to look on May 10th. He broke the moulding on the bottom of the door while trying to look behind it. I was called back and told the warranty was void because I put a storm door on. I told them I was told this would be okay. May 26 Thomas came to look at the door again and said there was an issue with my back porch shifting.
Basically, their person who came to do the final measure was either ignored when he said we should not put a door on that porch or this was one of many many employees that this company cannot retain that did not do their job by informing their employer of a potential issue, leaving the burden with the customer when something goes wrong. 4 months later, that door is still unable to be locked and moulding is still broken.
Do yourself a favour and do not use this company if you can avoid it, I have had numerous issues with this company and I have another poor review about the windows they installed. FYI, I was locked into a contract for the windows before the door became unlock-able.
- Approximate cost of services:
- $4,500.00
- Company Response
Hi Todd, Thank you so much for your wonderful review!