I would not recommend this company
A couple of months ago, I hired Green Sky to replace the shingles on my roof, mostly because of all of the positive reviews I had read. However, the experience I had with this company--Jeff in particular--was pretty terrible. First off, *after* receiving my quote, just when I was about to sign the contract for the job, Jeff told me that the initial quote did not include GST, and that it would need to be tacked on. Sure, that's not the end of the world, but I do think that kind of detail should have been communicated earlier. It seems a bit dishonest not to do so. Then, two incidences with the job itself in particular frustrated me: 1) Jeff told me, verbally and in an email, that even though it wasn't part of the quote, he would gladly fix my downspouts. He did not follow through with this. I asked him about this twice thereafter and heard absolutely nothing. 2) After my roof was fixed, he left roofing materials left behind. So I contacted him about removing these on three separate occasions and, again, nothing. What especially bothers me is that after I made my payment, I sent yet another text to him, and it was complete radio silence. Nice--now that you have my money, I guess this means you don't have to deal with these unresolved issues. As such now, because of a major hail storm that caused some significant damage to my home, I have another job that needs to be completed, one that costs three times as much as the roofing job of which Jeff was in charge. However, I am definitely NOT going back to Green Sky because of this recent negative experience. I would not recommend this company.
- Approximate cost of services:
- $5,300.00
- Company Response
Hi Dianna
I'm sorry to hear about your experience.
Has a reputable company our goal is to make sure that the experience is outstanding.
I would like to clarify few things in regards of your comments.1-On the agreement that you signed on May 28th, the amount shows $5,050.00 plus GST. The total amount was written on the agreement is $5,302,05. Unfortunately, as all the companies in Canada we have to charge taxes.
2-After reviewing the conversations between you and Jeff. The one downpipe repair was not in the agreement and was never added in the agreement. Thats maybe why it was left out in the first place.
3-After each job there are some left over materials and will be pick up in the next few days after the job is completed. In our records we did picked up the bundles left over and it's not mentionned in your comment.
4-If you didnt have any response after leaving a message text, we encourage you to call the office and someone will take care of your concerns right away as our company is focused on customer service.
5- Also Jeff as a completion form showing that all the work is completed, signed with your signature.I don't understand why this form was signed if you were not 100% satisfied.
Other than that we offer a 10 year workmanship and 30 year manufacturers warranty one of the highest rated in Alberta. On top of that we do everything we can to please our clients and customer service is crutial for us. If you have any issues with project managing communication, please contact us at Green Sky . It is unfortunate, that you would leave such a damaging review instead of just calling us as we would be more than happy to help if we inconvenienced you in any way.