Built In Durham

Really bad experience with this company. Owner is extremely passive aggressive to deal with. The install was done with errors and damages which cost us two extra days off work - their compensation of $80.00 off didn't even touch what it cost us to be around for them to repair their "mistakes". Didn't care for the way they dealt with members of my family - condescending and just genuinely not customer service oriented. Would not recommend - they have really good reviews otherwise but if there's a mistake on their end, your the one at fault it felt.

Our old fireplace looked dated and needed a major uplift. I chatted with Built In Durham over Facebook to get some improvement ideas.
Jim Stewart came to the house with several suggestions and lots of advice. The final result is amazing; exactly as we had planned.
He uses a computer modeling tool to prototype the plan to ensure that the final details match our requirements.
While they were here, Jim and his colleague Steve treated our home as if it were their own. Cover sheets down every day, swept clean every evening. Now we’re looking for more projects for Built In Durham