HVAC upgrade to hybrid heat pump/furnace
We called Nick at Interior Climate Solutions to replace our aging furnace and A/C which were starting to fail. We found them through their stellar reviews on homestars and google and they completely lived up these expectations.
From the start Nick was clear and patient when walking us through our options. Another company we talked to jumped right to an equipment suggestion within a few minutes on the phone, which felt rushed considering they didn't gather much information about our house. Nick on the other hand took time to understand what we wanted to do and came up with a number of different options for us. We ultimately decided to go with a heat pump backed up by a high efficiency furnace, which would give us the environmental benefits we were after (low carbon emissions) with peace of mind for the coldest days of the year. With the government rebates for heat pumps this option would cost about the same as a straight upgrade of our existing furnace and A/C unit.
The job went as smoothly as you can hope for. As we expected from the clear communications with Nick when planning the job, he kept in constant contact in the days leading up to the job and answered all of our questions right away. Him and his team finished the job in about a day and a half, as we had planned for. They were friendly and respectful of our house all the way through, and left the basement clean when finished.
Our heat pump has been running for a week now and has been able to heat the house on its own, even when it went down to -10C one night. We're super happy with it so far and highly impressed the professional service that Nick and ICS provided. We will recommend them to all of our friends looking for HVAC work and they will definitely have more of our business in the future.
- Approximate cost of services:
- $16,000.00
- Company Response
Thank you for taking the time to provide such a detailed and positive review of your experience with Interior Climate Solutions. We truly appreciate your feedback and are delighted to hear that we were able to meet and hopefully exceed, the high expectations set by our online reviews.
Your satisfaction with Nick's thorough approach to understanding your needs and providing tailored options is highly encouraging. We believe that clear, patient, and in-depth discussions are key to delivering the perfect solution to our clients, and it's wonderful to know that this resonated with you.
We're thrilled to hear that you're satisfied with your new heat pump and high-efficiency furnace system. The system's environmental benefits and efficiency, combined with the government rebates, indeed make it a very compelling choice.
Thank you for acknowledging the professionalism and respect shown by our team during the installation process. Our aim is always to ensure minimal disruption to our clients and leave their homes clean and tidy.
We're very happy that your heat pump is already showing its worth, even in the colder temperatures. We're confident it will continue to provide you with efficient and reliable service.
Your willingness to recommend us to your friends and your intent to use our services in the future is the best compliment we can receive. Thank you so much for your trust in us. We look forward to serving all your HVAC needs in the future.
Best Regards,
The Interior Climate Solutions Team