Henry is utterly amazing. I have fairly bad anxiety and panic attacks regarding my technology when it fails. I have very sentimental documents and images on all of my devices and have had many issues with them. When I lost all my photos on my cell phone, I was devastated. My computer was also old and out of date and completely full. The fan was so loud I could barely hear anything other than that, it ran so slowly and I could not do any updates because the storage was so full. Henry was so understanding of my fears around losing data and was incredibly patient with me, explaining every thing he was doing, every step of the way. He transferred and backed up all of my data and set my computer up with double the storage, a quiet fan and the speed was as if it was a brand new computer ( and no i did not lose any data, and when i turned it on, it looked exactly the same as when I last used it). Regarding my phone... Henry was able to locate all of my photos and assist me in backing up my data. I was so beyond grateful for everything he did. Thankfully I had a pleasant experience with him as I not long after had a "brain fart" moment and locked myself out of my cell phone which I need to conduct my work daily. Again, panic set in, and I thankfully was able to use Siri to call out... the one name I thought to call that I knew would save the day... Henry. And he was there to rescue me once again. Not only was he there right away but he walked me through the steps over the phone and logged in to my computer remotely to assist with my issues right on the spot. He was able to update all necessary apps on my computer and install the new software on my cell phone completely remotely, all while ensuring to save my data. While I dislike my attachment to my devices, I know many of us encounter these issues and I can say from someone like me who goes into extreme panic mode ( just ask henry) , you can trust that he will be able to help and will be completely honest and transparent about everything he is doing. Thank you soooo much Henry for everything you have done for me, and I am sure, knowing my forgetful self, everything you will continue to do for me in the future should I need it. I will recommend you to everyone I know. If I could give you more than 5 stars I truly would. YOU ARE THE BEST!!!!
- Approximate cost of services:
- $200.00
- Company Response
This is exactly why I do this. It was a pleasure working with you and helping you get through your tech phobias. I can definitely say that you have gotten less anxious since we started working together. I'm very happy to make your life a little less complicated.