We hired plumbs up for a new sink installation in our bathroom. Unfortunately the technician took zero precautions to contain tile dust when he cut our tiles to fit in our new sink. Tile dust was coated through out our entire washroom. It even travelled over our shower curtain and pooled in our tub! Unfortunately when we brought the hazardous mess to Plumbs Up attention they we’re unreasonable and unprofessional to resolve the mess, so we were with out the use of our washroom for three days. We had the work done on a Friday. I spent the following day Saturday trying to find a professional cleaner to come and clean our washroom. I found an available cleaner that was able to come the following day - Sunday. I informed plumbs up that I found a cleaner. I explained to plumbs up that the washroom at issue was our only shower. Unfortunately plumbs up would not commit to paying the professional cleaner I found in full. They were only willing to pay the cleaner I found for one hour of their services. However they were willing to pay “their” cleaner in full to come and clean our washroom on the following Monday which took a total of 2 and a half hours to clean. In short: a simple sink installation that was paid for in full ($881.55) caused a lot of grief. Professionals know how to take precautions, cleanup and deal with issues in a professional manner. When I let the management know that it’s very unreasonable to have to wait until Monday to have our washroom cleaned when I had an available cleaner to come a full day sooner to clean toxic tiles dust; I was told by management that I was “irate” and that tile dust is “not toxic”.
- Approximate cost of services:
- $900.00