Kaeley CMC

KCMC struggles to complete the important items, and the quality of work is below expectations

- After 1.5 years and KCMC was still uanable to obtain building permits for newly constructed bathrooms, plumbing etc. KCMC has now said they are no longer applying for the permit, we are left to try to obtain these permits ourselves.

- Does not follow electrical standards: installed new electrical work (40+ pot lights, 2 new 240v plugs, converting 2 prong plugs to 3 prong plugs, wired an undeveloped room) these were never inspected or certified by the ESA. 1.5 year after further electrical was required by another electrician, which included grounding the installed 3 prong plugs, adding the proper clips to the installed pot lights, and fixing 1 of the 2 newly installed 240v plugs

- Does not complete items to code. Newly installed bathroom exhaust exits into the storage room instead of to the outside, drywall installation in a bedroom required a change order (more $$) as they did not factor in insulation or ventilation to convert an undeveloped space to a bedroom, which was an oversight by KCMC's quote.

- Quality of work is subpar: installed chipped tiles, damaged floor planks (there were left over unopened boxes of tiles and hardwood), Vinyl planks were cupping prior to moving in, 6 inch scratch on brand new shower stalls, closet system failed due to faulty installation, poor door installations, faulty tile grouting after 2 re grouts, the floor still requires more grouting in the foyer, bathrooms, and kitchen. We provided KCMC a deficiencies list prior to moving in which each of these items were on this list.

- KCMC does not honour their warranty and would no longer fix the outstanding items, which were brought up in numerous emails and phone calls prior to the 1 year warranty mark

KCMC walked away leaving 3% of the budget to complete the remaining work.

This was a small basement job--about 450 sq. ft.--that involved the usual studding, wiring, drywall, some duct work, dricore subfloor. I did the flooring, painting, and trim. The work took longer than expected, in part because of building permit timing and inspection which delayed the start. It was to fill a part of KCMC's schedule that was available between larger projects. The workers showed up when they were supposed to and worked hard while at the site. I am disappointed with the drywall; I am very particular. The key to the project was Don who was quick to respond when required and stayed on top of the work. Any disagreements were worked out, I believe to our mutual satisfaction. I have since asked Don for a quotation on another project. Again, he has been very obliging.

We hired Kaeley CMC to do some renovation at the end of 2016. Overall, it was a very good experience. Our finished basement, modern bathroom and laundry room look spectacular even today, 3 years later. The crew worked well together but we ran into issues with plumbing, as the preferred plumbers were not available for the project. All ended well, Kaeley CMC resolved all issues.
The final touches were not always to our standard of quality at first, but after discussions, all was improved. Kaeley CMC takes pride in the satisfaction of his customers. In our experience, if we see something, we say something. Our contractor was always available to listen and address any concern long after the project was completed. This was a significant project and today, we feel our money was well invested with Kaeley CMC.

We were looking for a design and build contractor to renovate our existing home and add a large addition. We met with Don from KCMC after finding him online. Out of the many contractors we met with, KCMC stood out from the pack. They really understood our vision and had a plan to make it happen. They were with us through the entire project, from design all they way through to completion and we could not be happier! They were professional, courteous and we were impressed with the way they kept us involved in the project when we wanted to be. We now have a gorgeous 3 bedroom, 3 bathroom home and we can't believe the transformation from our old tiny house. Considering the scale of work that needed to be completed it was refreshing that it was done on time and with great attention to detail. I would highly recommend Don and the team at KCMC for any renovation project as they continually impressed throughout the process.