Happy Ending Movers

My wife and I had moved recently from a 1-br condo unit at Mississauga, ON to a detached house in Waterloo, ON. The support provided by Amanda, perhaps one of their customer representative, starting from the Quote stage, Inventory list stage, and until a few days after we have moved, I would say was really excellent! She's very punctual and really professional in all our interactions either via phone or email. To move a 1-br condo, I thought we would only need 2 movers but they have provided us with 3 movers instead, which meant for a higher cost of course. With the 3 movers, I expected to finish the job between 4-5 hours, including the 1-hr travel time. During the move itself, I found it hard to start the morning by greeting the 3 movers - all not smiling (maybe they're all focused and uptight serious that morning). The 2 movers were in Happy Ending uniform while the 3rd mover was only wearing shirt and sweatpants. This guy might be on training as I noticed him struggle at most times. Regardless, if he is on training or not, I believe that he should also be wearing a uniform. I would give my review a 5-star but I found this totally unprofessional from their part. It made me realize if I only needed 2 movers instead of 3. Another thing, I paid with my debit card but their system automatically charges for "credit card fee". I had to go back to Amanda to have that refunded to which she responded promptly. In summary, the move was successful and in general, I'm happy with the support and service that they have provided.