Rapid Stor

Just had a move today with the company. The guys were nice and very careful with the items and the elevator and truck was packed well however NO DOLLY was provided with the truck resulting in the load taking way longer than expected. Loading the elevator took 2.5-3 hours at each site resulting in me missing the window at my new building. Since each box and item was moved individually and we had to rely on the regular elevators at the new building the move took OVER 7 hours. I managed to get a dolly at the new location but they did not use it for smaller items which, again, is not efficient since I had a long hallway in the new building.

My previous move with a professional moving company (further location distance, more items and a complex sofa installment) took under 5 hours. Over 7 hours for a studio/1 bedroom move with no sofa is extremely inefficient and not what was expected from hiring a professional company. This move was equivalent to paying for hiring my friends which I could have done had I known the elevator window would have been missed.

Update: I have tried to recoup my money via my American Express and making a compliant with BBB and received the following response in the pictures. Extremely unprofessional when I have asked for a refund of the amount beyond what I was quoted ($200 of the $880 I paid).