Five Star Bath Solutions GTA

My experience with Five Star Bathsolutions was extremely disappointing. A project that should have taken 3 days, stretched to 3 months causing major inconvenience and damage to my property, despite the high cost of the new shower. The installation was riddle with issues including drainage problems, mold growth and the shower door will not stay closed. I cannot recommend this company.

Used five star bath solutions recently found quality of shower doors and hardware of lower end quality
Thought my tiles on floor would be removed, new flooring was just laid on top. Several weeks later had a leak from shower, they were quick to come and look at it, fixed a few things however I was told they would come on a Monday, took the day off no one showed up called back and 2 days later still waiting for a call. Very frustrating and disappointing

When the project was complete, February of 2022,I was very happy. Within a year the bright white shower floor turned a gross yellow colour. One of the reasons I chose to go with 5 Star Bath Solutions was because of their warranty. It seemed they stood behind their product. After making a complaint, posting a review and making a complaint with the Better Business Bureau, Five Star Bath Solutions honoured their warranty. I am now satisfied. I appreciate that the shower has been fixed but I do not understand why I was given the run around for six months.

We are very happy with our Bath to Shower Remodel.
Vishal was on time for our initial consultation. Vishal was very informative and well versed on the product. He answered any questions easily and thoroughly. He informed us of how the procedure would occur and he was very accurate.
Tomasz the installer was very friendly, professional and particular of his work. We appreciate his excellent workmanship.
Tomasz was very communicative when we encountered a small issue and he was willing to come to our home to resolve it even though it was a weekend.
We are really enjoying our new shower experience and appreciate the ease of use and we love the sleek, modern look.
Overall, we had an excellent experience with everyone we dealt with at Five Star Bath Solutions and wouldn't hesitate to recommend them.

Worst craftsmanship. From crooked threshold, missed caulking. Leaking shower during first use. Poorly installed vanity and shower door, missing paint I can go on.

I got my bathroom renovation done in month of march, 2022. The contractor Craig is very very rude to us since after completion of job. They broke my toilet jet spray. They also didn't send us payment recipt yet. I need to file my tax ASAP but they dont listen and they didn't send me till now. I am tired to call them millions times.

warranty claim began Dec 21/2022. Payment promised since they did nt come to fix problem and asked me to urchase the part which I did and sent them the invoice. Was told cheque was mailed out. As of Feb 11/2023 no payment received. Customer liaison very poor like pulling teeth. Innumerable calls made to representative and it wa very hard to even get a response. I'm left out of pocket for which this company promised and advertises "lifetime warranty", Take that with a pinch of salt if even that. For a company named 5 star Bath Solutions, their rating is zero and they don't offer any solutions post job completion.

We worked with Aubin at FiveStar Bath Solutions and did a full renovation of our bathroom. His overall quote was in line with others, so we chose him because he was personable and seemed honest.
Aubin overcharged us on some fixtures (which were priced into the contract), so we recommend you buy the materials/fixtures yourself. This was most disappointing as we discussed the cost breakdown twice and included it in writing. Aubin quoted us a $900 bathtub and $479 toilet. Both seemed high but he said we would want a high-quality bathtub that doesn't scratch and that he was giving us a good price for the toilet. We asked him to share the links/models of the fixtures, but he only sent us ones that retailed at half the price and we never found items even close to the quoted price. Based on this, I question what else he misled us on.
Aubin did not oversee the work onsite and missed details, which led to errors. For example, the custom vanity was too long, crowding the toilet, despite us clarifying the length with him several times, and the vanity was too high, which resulted in needing new mirrors, which were then pasted onto the wallnot hung. It was a red flag when the subcontractor came to do some measurements and told us that Aubin had not walked him through the process. We were also rushed unnecessarily for the tile and bathtub selection, yet Aubin didn't even send the toilet option until the night before the reno was supposed to finish.
We noticed many things that required touch-ups so make sure you walk around before the reno is finished. The team onsite was great about coming back to fix the issues. The subcontractor even told us to reach out if any more issues. Unfortunately, we noticed something else and weeks later, Aubin still has not responded. At this rate, we do not expect a response and will have to fix it ourselves.
Also make sure you tent the area. Ours wasnt and a thick layer of dust settled in the surrounding rooms.
On a positive note, the overall bathroom looks good and the job was completed quickly. However, being overcharged on some fixtures left a bad taste.

Renovation was completed in March 2022.
By November, a shelf has fallen off and caulking coming off at the seams between floor and wall.
Reached out and no one was responding. I wrote a review on google and voila! I got an immediate response since they work hard to protect reviews. I gave them a chance and removed my review. It has been one month and no one has come to fix it when they claim they have the best warranty.
Scheduling a repair has been a nightmare and they wont work with your availability.

Contacted 5 star bath in May and got a quote for two shower glass installation. I provided a 50 percent downpayment. I did not hear from them after several weeks so I reached out and they installed half the job. I have now contacted them every couple of week for over 8 month and i have a note saying a manager will call me but to date no one has reached out and they still have my downpayment. I will try to file a better business report to try to get my money back