Mould Removal and Remediation- An Example of Good Customer Service
From the inception, Alex and Celine provided us with good customer service, thorough knowledge, professionalism, understanding, and listened to our needs regarding the mould situation in our basement due to water damage. They were responsive and communicated well with us in writing and via phone calls/voicemails to provide us with a fair and affordable removal/remediation plan of action.
Likewise, Charles and Arthur completed our project in a timely fashion. They both demonstrated friendliness, trustworthiness, knowledge, flexibility, adaptability, and communicated well with us through the entirety of the project. The scope of the project included a detailed quote, an asbestos test, mould remediation, fogging, removal of items in the basement affected by mould (e.g., baseboards, drywall, shower, ceiling tiles, etc.), and they cleaned & disinfected all surfaces. As well, Charles was able to fix our leaking kitchen sink to eliminate water droplets into the basement washroom.
We are very pleased with Restoranation Inc. and highly recommend their services to prospective clients as their effective and efficient customer service lead to satisfaction, safety, and a job well done at our home and for our family.
Thank you Restoranation Inc. Team, we wish you all the best going forward.
- Approximate cost of services:
- $10,298.00
- Company Response
Hello,
Restoranation is greatly humbled by your review. We strive to always ensure your customers happiness and job being done correctly is number 1.
We hope you nothing but the best moving forward as well.
Thanks again for being such amazing customers.
Restoranation Team