My dishwasher was not draining so I called this company, they agreed to take 70 to show up but refused to give any minimum estimate over phone. So the guy showed up spend 30sec just to look at the dishwasher and without even doing any analysis said it's gonna cost $280+ tax!! That's not including any parts if required. It was very high considering other companies I recently worked so I said I am not paying anything over $200+tax which finally I agreed.
He started to ask money several times as etransfer takes time without even starting the work. I paid 141 initial deposit to start the work then he started the work and after 30min asked the rest of the $85 before finishing the work. Anyways, I paid in full before the work is done but was not get the chance to test it throughly after the work is done. It was already 11pm on that time so I started the empty dishwasher only to find after 3 hrs that it's not fixed!!
Later in the morning after saying he said I would need a parts which will cost me another $150 which I was not informed!! Finally he returned me $85 as he was not able to fix the issue but kept $144 for his visit and analysis.
Overall I believe-
1. They charge too much compared to the conpetitors
2. Showup visit 70 makes no-sense if we I get an absurd quote. I would have no option but take it and lose 70 just to see his face
3. Not sure why I was charged 120+tax even though the issue is not fixed and showup charge 70
4. I do not feel comfortable that he has the expertise to fix it as I did not get the concrete answer about the issue.
- Approximate cost of services:
- $144.00
- Company Response
Sorry to hear you are not satisfied,
the technician was trying to save you money and he told you that he was going to try to fix it without parts for just 200 plus tax and you agreed and he told you up front if problem returns you needs a parts for drain system and he's going to cover the labor for second visit also you said no problem2nd day you call us and you said that the dishwasher is not draining and we told you that you need a drain system parts and you refuse then we help you and we refund you $85
so we try to help you as much as we can for the price although it was late time and weekend we didn't charge you extra money.If you don't want to spend money on your dishwasher you should say to the technician that you don't want to proceed then you pay him only the service call which is $70 but you agreed to let the technician to work in your dishwasher.
Anyway I will let my manager Michael to call you and help you regarding the issue that you have.