Classic Fireplace Distributors

Fireplaces
Calgary AB T2Z 3W4
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Fireplaces
Classic Fireplace Distributors
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82%

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Reviews by rating (past 12 months)

Reviews for Classic Fireplace Distributors

Average customer rating:
8 10 (20 reviews)

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diamondgirl in PRIDDIS
diamondgirl in PRIDDIS
1 review Priddis, AB
0/10

Disappointed in customer service

Bought a new home and had just moved in and this was the company my builder chose to install fireplace and fan.Used the fireplace 8 times at most because the time we moved in and summer did not use it very much because of the weather. Went to turn on the fireplace and fan no longer works. I called in to customer service and spoke to a girl who basically said doesnt matter how much you used it but the warranty is over thats how it works, but I will get the manager to call you tomorrow, and he did no empathy, when I asked if that is normal it happens and you cant do anything about it you could get a bad one. They can send someone out for a fee and then parts etc. For lack of no empathy and customer service would not go back as a fan should not break down after 8 times used or less. Poor customer service and dont stand by products or service.

Approximate cost of services:
$750.00
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Mount Pleasant
Mount Pleasant
11 reviews CALGARY, AB
10/10

Cleaned my gas fireplace

They came timely and did a great job. They changd a faulty switch. They told me how to clean the glass and left me with a cleaner. They gave me a very reasonable timetable for maintenace on my fireplace.

Approximate cost of services:
$90.00
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Chris in Calgary
Chris in Calgary
8 reviews CALGARY, AB
10/10

New fireplace

Very professional and helpful.
They supplied and installed a new fireplace.
Also they had a good pre-sales as they helped me decide what I needed and how to prepare the rough-in.

Approximate cost of services:
$1,000.00
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Corinne in Calgary
Corinne in Calgary
13 reviews Calgary, AB
10/10

Installed a new fireplace

These guys were great. We visited their showroom, which had a great selection, and chose our fireplace. Then they came to rough in the natural gas, called the inspector, passed, and within a few weeks were had a new fireplace. Very friendly and very efficient.

Approximate cost of services:
$1,000.00
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Michael Simmons in Calgary
Michael Simmons in Calgary
5 reviews CALGARY, AB
3/10

Fireplace repair

I asked them to come out to look at why my fireplace wasn't working. They told me that it was under warranty and that it won't be a problem. The first appointment the technician did not show up. The second time he did come and then told my fiance it was just the switch but he didn't have one and we could go and get it at Home Depot. He made it work though with the existing one in the meantime...???
Then he performed a cleaning without any go ahead and charged me for it!! He took advantage of my fiance not knowing what they problem was. Wouldn't use them again.

Approximate cost of services:
$140.00
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Ingrid Nederpelt in Okotoks
Ingrid Nederpelt in Okotoks
2 reviews OKOTOKS, AB
10/10

FirePlace installation

We build a new home and had Classic Fireplace installed a new gas fireplace. They were very friendly and knowledgable. Installation was done fast without any problems. I would highly recommend there services.

Approximate cost of services:
$2,800.00
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jessica in Calgary
jessica in Calgary
5 reviews Calgary, AB
8/10

Repaired and cleaned gas fireplace

The glass kept popping off of my gas fireplace insert and I needed it either replaced or put on again properly. I also hated the old "vermiculite" stone feature in the bottom of the tray. The technician was on time, very friendly and cleaned everything in and out including the glass. He then checked the readings on everything and replaced the vermiculite with lave rocks for no extra charge. Cleaned up after himself too. I was very pleased and will have them back again next year for yearly fireplace inspection.

Approximate cost of services:
$135.00
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Mrs Miller in Calgary
Mrs Miller in Calgary
11 reviews Calgary, AB
10/10

service n clean

Service and cleaned my fireplace. Fantastic service. The technician was great, and clean and tidy and did his work, cleaned the glass. Super company. they were prompt and did a great job. When it didn't work the 2nd time, they sent someone back in and fixed the little problem for FREE

Approximate cost of services:
$141.75
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R Miller in Calgary
R Miller in Calgary
2 reviews Calgary, AB
10/10

Repaired fireplace

I went to use my fireplace when it was cold out, but it didn't work at all, Would like light. I called classic, and they came out the same day. The serviced and cleaned and there was a broken ignition wire that had to be replaced for $12.00 the whole bill was $135 for the cleaning and the trip out, I was very happy with the work they did

Approximate cost of services:
$154.35
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bpc
bpc
8 reviews Calgary, AB

First Review

10/10

Fireplace Installation

I recently renovated my basement and had Classic Fireplace install a new gas fireplace. They were very friendly to deal with and had the job done within a couple hours. I would highly recommend there services.

Approximate cost of services:
$1,900.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace Distributors

We have been a leader in the fireplace industry serving the Calgary area since 1993. We are committed to providing our customers with the highest-quality fireplaces. Classic Fireplace has a staff of friendly and dedicated people, committed to providing you with first-class service and quality products every day. Our sales ...
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