Very bad service, unreasonable, unresponsive and un respectful. I found this Appolo moving through Google search. Spoke to the owner two weeks ago and sent an estimate for $820. Kept on calling and sending reminders, I explained well about my home structure and belongings. But on the day of moving, they brought 16ft truck and disappointed me. Two international students, age 23 worked, they couldn't work fast and hard. Took an hour to disassemble my son's bed frame. Again they took more than an hour for assembling. They charged $1050.00 above the estimate $820.00. While leaving to my another place, they stopped for fueling and took 20 minutes and added that into my invoice. Again they charged after unloading $600.00 for 3 hours job. From 11 to 5pm, 6 hours $1050.00.
Two bedrooms only had bed frames and dressers. Other rooms had only mattress.
Very important don't even let these people to use washrooms. One of the guys peed all over the seat. Not happened once, twice at both houses.
MOST IMPORTANTLY, THEY DIDN'T WEAR MASK. I HAVE EVIDENCE ON MY CCTV CAMERA.
when I asked for mask, he asked me whether he needed or not. What a world!
Again, after loading half of my stuff, truck was fully loaded, no room for other half of my stuff. They told it will cost me more, which was not my fault. Whoever spoken to me made a mistake. But when I asked for that person, they kept on neglecting and creating new stories. Overall, I wouldn't recommend to many. Please tell them to come and see the belongings and get the estimate.
These people, at the end after brought my stuff, asked me to pay fully before unloading. I was scared and tried my best but paid. They told their boss will send another invoice for left over work. Which they took 3 hours for assembling only. That job was part of their agreement but neglected and overcharged. Again, my other stuff was NOT delivered.
They left my place by 9:30pm, leaving on the driveway my dinning set and office table unassembled. Very unresponsive job and merciless. I'm their neighboring country. Even though, they didn't respect and over greedy people.
I've attached few pictures which they damaged my hardwood, and wall. I told them many times to be careful but didn't. My tenant complained all these damages and I need to repair them. For paint and hardwood fixing cost me a lot. With this moving by this company I met a big damage. I take it as a lesson and will be more careful in the future.
Never ever hire this company.
- Approximate cost of services:
- $1,050.00
- Company Response
Good Morning,
Im sorry for this inconvenience , according to the quote provided to you it clearly mentioned that it is hourly based quote, the time started once they arrived at the loading address and stops once the move is finished. The move was from a 3 level townhouse wherein we did recommend 3 movers but you asked us to send only 2 movers and told us that everything will be in garage or main level of the house ( But this was not the case on the day of the move as nothing was packed and moved down , so it was under booked ), we still haven't received the pictures of any damage caused during the move. At the end of the move , you asked us to go to another location to move few items and when the movers finished the job , you declined to pay. We only received $820. We have this in record.
If you still have any concerns or questions please feel free to contact us at info@apollomoving.ca- Apollo Moving Team