I add my voice to calling out this company as disreputable and my regret that I did not check reviews on HomeStars before starting down the path of one repair after another on our Fisher & Paykel washer. Our saga started on Nov 21 2023. Our machine was old, and the cycles had started stalling after a house electrical upgrade. I wanted to get our usual appliance repair person in to check whether it was worth a fix or we should buy a new one. He reported that FP had only one authorized dealer in Toronto (Appliance Repair Team). By January 1, 2024, we had paid $1,228.31 in fixes, which is when I stopped the process, and refused to pay the last half-pending balance of $220.18. The washing machine was in the same non-functioning condition as it had after each of the previous three previous part-fix visits. The receptionist who is the only person you can speak with told me that she could not negotiate any adjustment and that my balance would be sent to a collection agency and my credit rating ruined. She also advised me that they could install another part to fix the problem at a cost of $648. This is not a problem with receptionists or technicians. This is a bad company and one that no reputable brand, such as Fisher & Paykel, should be authorizing for repairs.
- Approximate cost of services:
- $1,300.00