Request to remove load bearing wall, electrical, drywall installation and remove drop ceiling, barn board accent wall.
Lower score due to:
> poor communication ..we had to reach out to request updates, it was like pulling teeth
> missed milestones. Opportunities to advise of sliding timeliness were not taken, we were asking 4 times for updates and requests to complete work so we could finish other ongoing work( moving
garbage bin 2 weeks late almost derailed our driveway repair). This occurred AFTER ELECTRIC WORK.
> billing errors.. incorrect invoices sent, we had toprov8de proof of payment to adjust bill to (2500 less).
The contractor is very personable during quote time; yet fails to follow thru and will be quite short in replies when questioned as to timeliness and
work. Project took 3 months after approximately 6 week start delay. Advised they were finishing Christmas jobs.
OVER PROMISE AND UNDER DELIVERY.
The electrician was amazing and will be provided (in a separate review also)....10/10 for being
prompt, knowledgeable, helpful in explaining all work and arranging all inspections to ensure work
was completed on schedule.
We were advised that both contractors were taking vacation mid project, 1 week notice prior to departure.
- Approximate cost of services:
- $30,000.00
- Company Response
Dear Krista and Chris
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delays and any inconvenience you experienced during your project. We genuinely appreciate the opportunity to clarify some of the challenges that arose.
We understand how important timely communication is, especially during a renovation, and we apologize if our efforts fell short of your expectations. While we did our best to keep you informed, we realize there were times when updates were not provided as promptly as they should have been. Please know that this is something we are actively working on improving for all our future projects.
The delays you mentioned were indeed unexpected and beyond our control. We started your project on May 13th and finished July 10, this may feel like it was 3 months but unfortunately, the co-owner, who was also the electrical contractor on your project, was called for jury duty, which unexpectedly lasted for two weeks. This required us to pause the renovation, as the electrical work was crucial to progressing with the other aspects of the project. We completely understand the frustration this caused and regret that it impacted your overall experience. Additionally, the co-owner's planned vacation further compounded the delay, which we realize added to your frustration. We want to assure you that we did everything we could to mitigate the impact of these unforeseen circumstances.
Regarding the billing errors, we deeply regret the oversight. While we strive to maintain accuracy in all our invoicing, occasional mistakes do happen. We appreciate your cooperation in bringing this to our attention, and we're glad we were able to correct the invoice to reflect the accurate amount. Going forward, we are implementing additional checks in our invoicing process to prevent similar issues from occurring.
We also want to acknowledge the positive feedback you provided regarding our electrician. We're thrilled to hear that you were satisfied with their work and the way they handled the electrical portion of your project. We will make sure to pass on your kind words to them.
At Right Choice Renos, we take all feedback seriously and view it as an opportunity to learn and improve. While we regret that your experience with us was not as smooth as we both would have liked, we truly appreciate your understanding of the unique challenges that arose. We value your business and hope that, in the future, we might have another opportunity to work with you and deliver the level of service and quality that we strive for.
Thank you again for your feedback, and please do not hesitate to reach out if you have any further concerns.
Best regards,
Right Choice Renos Inc.